Małgorzata Ruta

• Represents and responsible for the end-to-end performance of the processes within the Group
• Monitors and reports process performance against KPIs
• Synchronizes process improvement plans with other process owners and other interfacing processes.
• Ensures appropriate process designs, including management of business requirements.
• Identifies the current state of the process, as well as improvements that need to be made
• Develops and manages policies and procedures related to the process

Project Manager for the first Steria Migration (UK and IN) from STARS 2 (HPSC) to STARS 3 (HPSM) covering Processes: Incident, Problem, Change as well as Service Request Catalog and the corresponding components and Interfaces.

• Run initial migration assessment studies
• Plan the detail of the migration activities with the overall Project
• Create and sign-off the migration milestone plans for each of the transition stages
• Plan task allocation, set priorities and assists in data model configuration
• Lead the development and execution of the correct data setup, as well as the knowledge transfer to relevant colleagues
• Run sessions to explain data dependency within the Data Model
• Report migration status to the migration lead on a weekly basis
• Establish strong working relationships with the area project team
• Adhering to corresponding time and scope restrictions
• Assistance on every step of the Early Life Support after successful Go Live

Responsible for building STARS Training Service Catalogue and promote Training Service within all internal customers
• Representation of service to management
• Coordinate communication related to Service
• Serve as point of contact in all training related queries
• Plan for service future (updates, improvements)
• Maintain e-learning platform

• Development of STARS3 (based on HPSM) work instructions, training materials, quick guides and Power Point slides for internal clients
• Development of HPSC and HPSM e-learning videos (all modules) using BB FlashBack recorder
• STARS 3 (HPSM) Trainer: Runs courses for internal customers on all modules of HPSM and SRC
• Member of the Migration Workstream (from HPSC to HPSM).Project run in line with PRINCE2 methodology
• Reports issues appropriately to development team in order to fix product defects (using the tool HP ALM, former QC)
• Assistance and guidance on every step of testing new software releases during UATs

• Responsible for communication, migrations and configuration of clients within HPSC including: complete customer set up with SLA/SLO/Notifications, customer catalogues, service catalogues, reporting catalogues
• Manage customer’s migrations from other tools to HPSC
• Identified good practices on how to work around the limitations of the tool and still be consistent with processes
• Helped setting up catalogues and descriptions of ideal structures meeting specific customer requirements
• Resolving issues related to configuration within HPSC
• Ran classes and live meetings sessions to explain HPSC Data Model, CMDB and Toolkit functionalities for internal clients