Maciej Siczek

- Managing projects in a service delivery environment (implementations of ticketing tools (ITSM 7.6, 8.1, 9.1), integrations, reporting, surveys, onboarding of new Clients)
- Responsible for in time and in budget deliverance of the projects
- Managing teams (of 15+ members) of different streams (tools, integration, reporting, surveys) from different regions (Europe, Noth America, India)
- Taking care of budget: staffing, forecast, actuals
- Cooperation with third parties (BMC, Cisco) in delivering the projects
- Running client-facing projects

- Certificates: PMI, Prince2, ITIL Foundation v.2, v.3

- Managing projects: financials, work plan, resource calculation, making adjustments when required, monitoring progress, assessing risks that may impact outcomes
-Delivering projects / project streams to time, cost and quality
-Building and maintaining strong working relationships with key internal and external stakeholders
-Presenting ideas and solutions persuasively to gain buy-in, presenting issues and recommendations effectively, using appropriate tools such as presentation slides, flip charts, agendas
- Implementing the supporting tools to Service Desks: Virtual Agent, Breach Monitor, Survey Methods, Just Click (integration with EARS, ITMS, Service Now) along with service improvement

January 2007 – Present (1 year 3 months)

•Liaises with Change Owners and Change Requesters to ensure requests are fully documented and of suitable quality to be submitted for approval
•Identifies and defines Change Approval Models, Change Approval Groups and presents them to the approval
•Organises and facilitates meetings
•Manages and reviews the Forward Schedule of Change using and imparting information therein that may affect approval and implementation decision-making
•Prepares & distributes Agendas in a timely manner
•Establishes change moratorium/stability criteria
•Trains users on the Change Management Process and tool
•Identifies process improvement opportunities and presents them to the Change Management process owner
•Analyses records to determine any trends or apparent problems that may occur
•Responds in a timely manner to any queries related to the Change Management process, and only escalates queries where absolutely necessary

• Responsible for the overall management and running of the Release Management process such that it is implemented consistently across the organisation
• Implementing consistent Release Management practices across the organisation
• Ensuring that the process is understood and followed; through effective coaching and auditing
• Define and promote standards for establishing Release Policies
• Ensure all releases into the operational environment comply with the processes of Configuration Management and Change Management
• Supporting Application Managers in defining application specific Release policies
• Ensuring Release readiness reviews take place - attending reviews for major projects
• Working with Operational Release Managers to agree Release contents and draft Release plans
• Provide Weekly MI reports

-Responsibility for ECOD solution (Electronic Center of Documents) on the Turkish market
-ECOD platform technical/infrastructure requirements negotiation with Clients and project co-ordination
-Preparation of the proposals, business analyses, presentations
-Establishment with Clients the scope and conditions of projects in concern with Key Account Managers and development departments
-Client support during implementation process
-Presentation of ECOD system during fairs and congresses
-Definition of product directions, supervision of their development
-Regular cooperation with Management, Key Account Managers, Partners’ network and Clients (at the stage of presentation, sale, implementation and support)

* Law office management
* Client service
* Administration, management of archives and data bases

* Data management
* Client service

* Hardware/software configuration
* Network/infrastructure support
* End-user service