Jacek Nowicki

- Lead various service and technology implementation, e.g. ATS, MSP, VMS, Database Migration
- Manage full project schedule, scope, budget and resources, monitor progress against the plan
- Act in a consultative role to AgileOne Clients and Account Management Teams during the systems implementation
- Ensure a successful blend between technical solutions and business requirements
- Manage a user acceptance testing
- Consult with Solutions Architect and Client Software Development team for appropriate technology and process recommendations
- Building internal processes and Start Up structure

- Lead regulatory change projects which aim to implement global banking regulations including tax reporting solutions, new screening application and Core Banking system upgrade and implementation, e.g. FATCA, CRS, CDD and NNS regulatory projects
- Manage a project schedule, scope, budget and resources, delegate tasks and monitor progress against the plan
- Create process flows and procedures, business analysis and processes mapping. Manage a user acceptance testing to ensure a smooth system deployment
- Facilitate project status reporting, risks and issues management, and change control process
- Work closely with project, IT, KYC and Operational teams in various locations
- Supports recruitment activities

- Lead IT change projects which aim to transfer company’s infrastructure including processes setup and software implementation, e.g. IT Governance project and Application Test Management
- Manage a project schedule, scope, budget and resources, delegate tasks and monitor progress against the plan. Deliver a Continuity Management (Disaster Recovery Plans). Ensure a risk and quality management
- Perform business analysis, new processes and solutions design; business process mapping and modeling, cost analysis
- Manage application testing (system integration, functional, UAT and non-technical tests)
- Prepare a Sales Proposal and lead negotiations with major customers

- Lead a team of 30 people including Functional Leads, Technical Leads and Developers
- Manage SAP HR global processes ensuring a continuous process improvement (KPI’s, SLA’s, trend analysis etc.)
- Coordinate a change management and incident management process setup and implementation in SAP HR environment, and a billing application implementation in SAP Portal; contribute to SAP HR Enhancement Package 5 implementation
- Act as a Single Point of Contact for emergency cases for more than 80 countries
- Perform change management activities e.g. collecting requirements, risk impact assessment, resources allocation
- Recruit external consultants and coordinate external suppliers (application and server hosting)

- Manage a team of 12 people in various locations ensuring SLA’s are met and KPI’s reported
- Create new procedures, develop new strategy for support teams and customers
- Set up processes for new customers and improve services already implemented
- Manage a change management implementation including requirements gathering, processes setup, monitoring and improvement, negotiations with customer

- Lead Problem Review meetings with Service Delivery Managers and resolving teams
- Validate requests for change; advise, authorize and/or reject changes raised as part of problem resolution
- Conduct a problem control, identify the root cause of incidents
- Produce Major Incident and Problem reports, analyze data from various sources to identify recurring incidents and make appropriate recommendations to prevent a recurrence (risk assessment of resolution activities and plan)

- Monitor physical and logical structure of all IT infrastructure; backups and archiving process on AS/400, Unix, Windows 2003 server, and fix the problem
- Provide second line technical support for more complex incidents received from the 1st line incident handlers, liaise with Support Teams from all Data Centers

- Lead an Internet Banking implementation;
- Maintain all hardware and software (e.g. Novell Netware 6.0 Administrator)

- Windows 2000 server Administrator
- Banking systems Operator (Sybir, Imbir, Elixir, Emir, Zefir)