Wojciech Mróz

* Engagement Account Management for BPO Finance and Accounting Services from Krakow Delivery Center (manufacturing client)
* Multinational delivery teams in R2R, O2C and P2P

* Global Process Owner - Order to Cash for the Account (70+ headcount in multi-center set-up)
* counter-parting Client's organisation in process transformation, solutions and design
* decision making and impact analysis
* implementation of tool and process improvement
* project management (leading a separate team of SMEs)

* Large mechanical/electronic components manufacturer client: managing multinational delivery teams with respect to Service Agreement and Service Levels in Accounts Receivable, Credit Management, Collection, Accounts Payable and General Ledger (80 people);
* Re-transitioning the processes to India (Kolkata) delivery center; streamlining service delivery in respect to cooperation between India and Poland with no impact on quality and timelines;
* Driving and implementing process standardizations with cooperation and buy-ins from Client’s representatives;
* Proposing and supporting service extensions with relevant effort calculation and pricing;
* Remaining a SPOC for Krakow operations including creating and maintaining the relationship with the client representatives from 40 European locations and Client’s Management Team through face-to-face meetings and conference calls;
* Managing headcount through HR planning, recruitment, retention plans and payroll; facilitating the efficiency savings towards planned profit margin;
* Implementing of control tools (QMS, workflows, macro-run control reports);
* Maintaining the internal communication to the teams and internal stakeholders;
* Feeding to Contract Manager and Directors with various reports and analysis supporting budgeting, forecasts, FTE’s calculations and financial control, supporting Sales team with presentation, site visits and data.

x delivered BPO F&A high quality service for insurance industry client with respect to Service Agreement and Service Levels;
x managed teams in Accounts Receivable, Credit Management, Collection and front line voice query resolution areas (40-70 people);
x built and maintained the relationship with the client representatives resulting in headcount growth by 150%;
x led the transition projects and service extensions;
x optimized the department structure in order to maintain planned profit margin;
x driven and coordinated Continuous Improvement initiatives;
x supported sales process for prospect clients (site visits, analysis, due diligence),
x taken part in decision making process related to the account;
x participated in Krakow BPO Center internal projects (Lean, communication, education).

Service Delivery in Sales Accounting for the external airline (Finnair):

x setting-up the process and SOW
x solution / FTE calculation
x building and maintainig relationship with the client
x managing team of 17 people

Latest position - Team Leader in Sales Accounting process. In charge of Central European / Balcan locations