Wioletta Wiśniewska

As a part of Management Board, reporting directly to the Head of the Department
Management Board meetings organisation and administration incl. booking facilities, arranging meetings, trainings and Town Halls, organising attendees’ calendars, fully arranging and managing business trips
Service Quality management, analysis and reports
Full ownership of the recruitment process and strategy incl. full on boarding process and trainings
Owning and maintaining several applications and processes, implementing new systems and reports for both Service Management and its clients
Report analysis and actions recommendations to the management and stakeholders
Clients acquisition, management and communication
Vendors acquisition and relationship management
Managing budgets, invoicing processes, liaising closely with Accounts Payable
Ensuring Standard Operating Procedures, rules, best practices and all accurate policies are accessible, up to date and abide by all Service Team Members, Managers and clients

Wigor – Marketing and Advertising Agency
Contracted Freelancer; Project Manager – Exhibitions
3 months contract for the preparation of upcoming exhibition from the logistics, budgeting, content and marketing sites.
 Delivered collaterals, SOP, floor plans and checklists for the logistics team to work on the ground. Developed full agendas of the 2 days conferences and workshop run alongside the exhibition; performed staff, key speakers, trainers and sponsors briefing.

Arabian Adventures – Destination Management Company, part of Emirates Group, Dubai, UAE
Tailor-made Meetings, Incentives, Conferences, Exhibitions Tourism and Leisure Department
Contracted Freelancer – Events Project Manager
Key Achievements:
o Part of the operations team for the Incentive Group NUSKIN China (Dubai and Abu Dhabi) event - 1600pax total operations budget approx USD 6,500,00.
o Full event planning and management including on ground management for the Incentive Group CISCO Europe (Abu Dhabi) – 400pax total operations budget approx. USD860,000.00.
o Planning and operations of the dinners (Desert Camp and Cruise Dinner) WPO/YPO (Dubai) – VIP Events; 20 VVIPs total operations budget USD 50,000.00 Role:

• Reporting directly to Head of the Department, liaising closely with the Director of Business Development and SVP
• Liaising with clients to ascertain their precise event requirements;
• Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets);
• Setting up the event budget and managing it including securing and booking a suitable location and venue;
• Co-ordinating venue management, caterers, stand designers, contractors and equipment hire;
• Facilitating requirements of VVIPS such as: providing luxurious accommodation and dining experience, ensuring VIP treatments are available through the way, example: red carpet, private dining rooms, security, exclusive entertainment, luxurious spa treatments, creating with the Hotels' Chef extraordinary menus and beverages, sophisticated gifts, limousine transfers and arranging first class flights and airport assistance all in great manner ensuring desired discrete.
• Planning room layouts and the entertainment programme, scheduling workshops and exhibitions
Arabian Adventures – Destination Management Company, part of Emirates Group, Dubai, UAE
Tailor-made Meetings, Incentives, Conferences, Exhibitions Tourism and Leisure Department
Contracted Freelancer – Events Project Manager
Key Achievements:
o Part of the operations team for the Incentive Group NUSKIN China (Dubai and Abu Dhabi) event - 1600pax total operations budget approx USD 6,500,00.
o Full event planning and management including on ground management for the Incentive Group CISCO Europe (Abu Dhabi) – 400pax total operations budget approx. USD860,000.00.
o Planning and operations of the dinners (Desert Camp and Cruise Dinner) WPO/YPO (Dubai) – VIP Events; 20 VVIPs total operations budget USD 50,000.00 Role:

• Reporting directly to Head of the Department, liaising closely with the Director of Business Development and SVP
• Liaising with clients to ascertain their precise event requirements;
• Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets);
• Setting up the event budget and managing it including securing and booking a suitable location and venue;
• Co-ordinating venue management, caterers, stand designers, contractors and equipment hire;
• Facilitating requirements of VVIPS such as: providing luxurious accommodation and dining experience, ensuring VIP treatments are available through the way, example: red carpet, private dining rooms, security, exclusive entertainment, luxurious spa treatments, creating with the Hotels' Chef extraordinary menus and beverages, sophisticated gifts, limousine transfers and arranging first class flights and airport assistance all in great manner ensuring desired discrete.
• Planning room layouts and the entertainment programme, scheduling workshops and exhibitions

• Reporting directly to Chief Executive Officer, liaising closely with Director General
• Managing team of seven sales, marketing and operations staff
• Managing project teams’ activities, including providing an appropriate flow of information within teams and with stakeholders, arranging and coordinating team meetings, following up action on decisions taken and ensuring that appropriate records are kept and reports are provided on all aspects of the project.

Key Achievements:
o Responsible for planning and event management of the Libya Conference and Exhibition - June 2013 (Tripoli,Libya), total operations budget approx. USD250,000.00..
o Planning and event management including on ground management for the AWCS - Conference and Awards Gala - recognised annual summit for the construction industry in the GCC region, Iraq and wider Middle East, total operations budget approx. USD 80,000.00
o Qatar Projects - Doha, Qatar Conference Detailing the plan to deliver Qatar’s National Vision 2030, a $200bn project opportunity. Total operations budget approx. USD 180,00.00

• Reporting to Director of Conference and Exhibitions Logistics Department
• Managing team of two executives - training as per Logistics Standard Operation Procedures, supervising their day to day work ensuring they deliver within the SOP standards and within set budget parameters
• Responsible for organising conferences and exhibitions in UAE as well as in other GCC countries like Qatar, Oman and Libya (including travelling to those countries)

• Reporting Directly to the Company Owner
• Responsible for setting up a new operation of the FM Group in Great Britain, accelerating turnover from US$0.75M in 2007 to US$5.5M in 2011
• Facilitated recruitment, training and management of 16 subordinates in Customer Service, Call Centre and Warehouse divisions
• Achieved high levels of employees’ engagement and motivation resulting from successful trainings, seminars, conferences and meetings around the UK
• Facilitated Account Management and training for the top tier clients and partners
• Develop numerous motivation programs, designed customer loyalty and reward programs contributing to substantial sales growth year-on-year
• Planned ,Managed and leaded operations of several national conferences- including trainings and products launch - for FM Cosmetics Group, accommodating up to 500 guests.
• Expanded the business abroad (Ireland, Iceland, Malta, Kenya, Cameroon), thorough developing relationship withy customers and partner setting new franchise branches Overseas
• Facilitated strategic planning of marketing and promotional activities based on the market intelligence and customer feedback
• Managed company’s web site (www.fmcosmetics.co.uk) and overlooked efficiency of intern company software

Customer Service Manager