Rafał Ostaszewski

Business Operations Manager at Cisco
Warszawa, mazowieckie

Umiejętności

B2B software Podpisy cyfrowe Systemy operacyjne przedsprzedaż Rozwiązywanie problemów Wsparcie produktowe Usługi profesjonalne Zarządzanie czasem Zarządzanie zespołem wsparcie techniczne Monitory Wielkoformatowe Ściany wideo

Języki

angielski
biegły
niemiecki
podstawowy

Doświadczenie zawodowe

Cisco Systems Poland Sp. z o.o.
Business Operations Manager
Samsung Electronics Polska Sp. z o.o.
Pre-Sales Manager (Team Leader)
• Consultancy of IT/AV systems in the field of visual displays
• Technical expertise in the fields of AV and IT integrations for large B2B customers
• Participation in software and solutions commercialization process
• Gathering knowledge of Visual Displays and Digital Signage market
• Technical support for Large Format Displays, Video Walls, Hotel TVs, Cloud Displays, special B2B products (hardware and software) for sales department all over the Europe, Africa and CIS countries.
• Experience with conducting trainings for Partners and End Customers
• Solving daily customers technical issues
• Gathering Requirements for a tenders (SIWZ)
• Video Tutorials preparation: https://www.youtube.com/user/SamsungEDO
• Maintenance of Samsung R&D internal Digital Signage infrastructure.
• Support for Conferences, Fairs, Road Shows (e.g. ISE, IFA) – installation, setup, trainings, both hosting etc.
ABC Data SA
Junior Product - Logistic Manager in network products section
• Management of following product lines: Asus – network products, Edimax, OvisLink - AirLive, Mustek - UPS, Ubiquiti, MikroTik, Avocent, Solarix, Tenda
• Preparation of valuations, handling orders and customers support within software and hardware, of producers mentioned above
• Representation of the company in relations with suppliers
• Inventory management, of producers mentioned above
• Organization of promotion and incentive programs for clients
• Supervision of licenses for technical support for Cisco devices - SmartNet
• Logistical support for Cisco product line
• Maintaining good relations with key customers and attract new ones
ABC Data SA
ABC Data S.A. – Product Manager Assistant in network products section
• Management of following product lines: OvisLink - AirLive, Mustek - UPS, Garmin, Asus – network products, Avocent, Solarix, Tenda
• Assisting clients with software products of: McAfee, Automap, Novell, Cisco SmartNet
• Preparation of valuations, handling orders and customers support within software and hardware, of producers mentioned above
• Supervision of licenses for technical support for Cisco devices - SmartNet
• Becoming familiar with the technical specification of network devices of many vendors, to create technical description for needs of Company internal system
• Maintaining good relations with key customers and attract new ones

Edukacja

Logo
Informatyka, specjalność: : Projektowanie i eksploatacja systemów informatycznych., magisterskie
Akademia Podlaska w Siedlcach
Logo
Informatyka, specjalność: Sieci i Systemy Operacyjne. Studia licencjackie., licencjackie
Akademia Podlaska w Siedlcach

Specjalizacje

IT - Rozwój oprogramowania
Analiza biznesowa
Obsługa klienta
IT/Telekomunikacja
Obsługa klienta
Usługi profesjonalne