пропозиції роботи
Patrycja Sitkiewicz
Service Manager, ING Services Polska
Katowice,
śląskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Analiza biznesowa
Business Intelligence
procesy biznesowe
usprawnianie procesów biznesowych
Konstruktywny Feedback
Zarządzanie incydentami
Integracja
Zarządzanie IT
Zarządzanie usługami IT
ITIL
Zarządzanie
Outsourcing
Program Management
Project Management
Analiza wymagań
dostarczanie usług
Service Desk
Zarządzanie usługami
Sla
Team Facilitation
pomoc techniczna
Szkolenie
Training Delivery
Training Facilitation
Języki
angielski
biegły
włoski
podstawowy
Doświadczenie zawodowe
Customer / Business Analyst
Apprise Software
ERP system support – EDI specialist. EDI
processing (i.e.: 810, 850, 856 and 997), EDI mapping
(standard and customized based on customer
specifications), collaboration with VAN providers. Analysis
and resolution of customer issues. Compiling and code
delivery. Database queries, review of program logic.
Development of custom enhancement requests.
processing (i.e.: 810, 850, 856 and 997), EDI mapping
(standard and customized based on customer
specifications), collaboration with VAN providers. Analysis
and resolution of customer issues. Compiling and code
delivery. Database queries, review of program logic.
Development of custom enhancement requests.
Training and Process Analyst
Process and procedure analysis, implementation
and follow up; consulting; projects' implementation and
follow up. Performance quality monitoring and feedback to
individuals, development needs analysis. Training content
evaluation, team trainings.
and follow up; consulting; projects' implementation and
follow up. Performance quality monitoring and feedback to
individuals, development needs analysis. Training content
evaluation, team trainings.
First Line Support Agent
Customer service, contract verification, support request reporting.
Szkolenia i kursy
Training facilitation
Project Management Fundamentals
Managing as Coach and Counselor
Autopresentation and public speeches
Stress management
Customer Care
Managing difficult situations in Customer Service
Project Management for Non-Project managers
Project Management Fundamentals
Managing as Coach and Counselor
Autopresentation and public speeches
Stress management
Customer Care
Managing difficult situations in Customer Service
Project Management for Non-Project managers
Edukacja
Zarządzanie Przedsiębiorstwem, licencjackie
Śląska Wyższa Szkoła Zarządzania im. gen. Jerzego Ziętka w Katowicach
Teaching English as a Second or Foreign Language, licencjackie
Teachers\' Training College
Inne
You can also view my profile on LinkedIn:
http://lnkd.in/PJWxNk
http://lnkd.in/PJWxNk
