пропозиції роботи
Mateusz Karpa
IS EUC Service Coordinator
Kraków,
małopolskie
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Języki
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
IS EUC Service Coordinator
• Ensures performance of IS Tower Services by monitoring the execution of the operational service processes (such as incident management, request fulfillment, change management and complaint management) by internal and external supplier;
• Coordinates, in support of Service IS Supply Integration SMEs, the resolution of major incidents and communicates with all involved participants about the status within Tower Control and Support;
• Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions, with support from relevant IS Tower SME(s). Ensures problems are assigned to the correct IS Supply resolver group;
• Approves any business case associated with a problem resolution. Ensures problem resolutions are approved/rejected by relevant Tower SME(s);
• Ensures that internal and external suppliers are maintaining the ABB's CMDB (Configuration Management Database) as per the standards in the knowledge management process;
• Orchestrate the delivery of IS services within the allocated technologies and between the Towers;
• Maintain a daily cooperation with global Vendors and work with them to ensure service level targets are met;
• Supervision of tickets distribution for major incidents and problems;
• Provide suggestions for process improvement and assist in implementing changes;
• Suggest and evaluate business case for changes across different services.
• Coordinates, in support of Service IS Supply Integration SMEs, the resolution of major incidents and communicates with all involved participants about the status within Tower Control and Support;
• Initiates trend analyses of incidents, and ensures detection and validation of problem suggestions, with support from relevant IS Tower SME(s). Ensures problems are assigned to the correct IS Supply resolver group;
• Approves any business case associated with a problem resolution. Ensures problem resolutions are approved/rejected by relevant Tower SME(s);
• Ensures that internal and external suppliers are maintaining the ABB's CMDB (Configuration Management Database) as per the standards in the knowledge management process;
• Orchestrate the delivery of IS services within the allocated technologies and between the Towers;
• Maintain a daily cooperation with global Vendors and work with them to ensure service level targets are met;
• Supervision of tickets distribution for major incidents and problems;
• Provide suggestions for process improvement and assist in implementing changes;
• Suggest and evaluate business case for changes across different services.
IT Infrastructure Support Specialist
• Providing high level remote and local technical support for over 4000 end users in 5 localizations (base in Krakow) in support of hardware, software, peripherals, and network infrastructure,
• responsible for 2nd line investigation, analysis and recovery from service incidents, network, software and hardware problems,
• preparing, configuring, maintenance and diagnosis: desktops, laptops, printers, faxes, projectors, video conferences, IP phones (Alcatel, CISCO, Siemens),
• virtual desktop administration,
• preparing new LAN / WLAN connections, installing network hardware (switches, routers, converters),
• SCCM administrator,
• Active Directory administration,
• creating and updating technical documentation,
• administration of IT equipment (laptops, mobiles, tokens, pc and others),
• inventory management,
• creating a positive image of the IT Department while dealing with internal and external customers.
• responsible for 2nd line investigation, analysis and recovery from service incidents, network, software and hardware problems,
• preparing, configuring, maintenance and diagnosis: desktops, laptops, printers, faxes, projectors, video conferences, IP phones (Alcatel, CISCO, Siemens),
• virtual desktop administration,
• preparing new LAN / WLAN connections, installing network hardware (switches, routers, converters),
• SCCM administrator,
• Active Directory administration,
• creating and updating technical documentation,
• administration of IT equipment (laptops, mobiles, tokens, pc and others),
• inventory management,
• creating a positive image of the IT Department while dealing with internal and external customers.
IT Service Desk Specialist / IT Equipment Supervisor
• Providing high level remote and local support for over 2500 End Users in 3 localizations (systems based on MS Windows series) in multicultural business environment,
• Responsible for 1st line investigation and analysis from service incidents: network, software and hardware problems; resolving or routing them to correct support teams; installing, configuring and maintaining computer hardware and business software(SAP, Lotus Notes, Citrix, MS Office),
• Active Directory administration,
• Remote troubleshooting of issues
• Handling telephone and e-mail requests from Capgemini Global employees under Global Service Desk,
• Contacting 3rd party IT/Telecom suppliers towards successful resolution of incidents and problems,
• Creating and updating technical documentation,
• Developing new procedures and solutions improving Service Desk work,
• Administration of IT equipment(laptops, mobiles, tokens, pc and others),
• Inventory management,
• Other reporting tasks (eg. monthly telephony reports),
• Creating a positive image of the IT Department while dealing with internal and external customers.
• Responsible for 1st line investigation and analysis from service incidents: network, software and hardware problems; resolving or routing them to correct support teams; installing, configuring and maintaining computer hardware and business software(SAP, Lotus Notes, Citrix, MS Office),
• Active Directory administration,
• Remote troubleshooting of issues
• Handling telephone and e-mail requests from Capgemini Global employees under Global Service Desk,
• Contacting 3rd party IT/Telecom suppliers towards successful resolution of incidents and problems,
• Creating and updating technical documentation,
• Developing new procedures and solutions improving Service Desk work,
• Administration of IT equipment(laptops, mobiles, tokens, pc and others),
• Inventory management,
• Other reporting tasks (eg. monthly telephony reports),
• Creating a positive image of the IT Department while dealing with internal and external customers.
President
Stowarzyszenie Klub Alumna
• Coordinating the work of the management and the entire club
• Cooperation with Polish Children and Youth Foundation
• Initiation of various projects for children and youth: Infekcja Kulturalna – Festiwal Młodych Aktywnych (Cultural Infection - Young Active Festival), camps, international exchange
• Moderating Club webpage
• Cooperation with Polish Children and Youth Foundation
• Initiation of various projects for children and youth: Infekcja Kulturalna – Festiwal Młodych Aktywnych (Cultural Infection - Young Active Festival), camps, international exchange
• Moderating Club webpage
Computer Hardware and Networking Engineer
OFFICE-SYSTEM Krzysztof Żurawski
• Installing, maintenance and diagnosis computer sets
• Installing software on workstations and servers,
• Installation and configuration LAN / WLAN connection
• Removal, hardware and network issues
• Sales computer hardware and software
• Developing new IT solutions
• Installing software on workstations and servers,
• Installation and configuration LAN / WLAN connection
• Removal, hardware and network issues
• Sales computer hardware and software
• Developing new IT solutions
Szkolenia i kursy
• ITIL Expert in IT Service Management (Capability path)
- ITIL Intermediate - Managing Across the Lifecycle (MALC).
- ITIL Intermediate - Planning, Protection and Optimization (PPO) Capability.
- ITIL Intermediate - Release, Control and Validation (RCV) Capability.
- ITIL Intermediate - Operational Support and Analysis (OSA) Capability.
- ITIL Intermediate - Service Offerings and Agreements (SOA) Capability.
- ITIL Foundation (2011)
• Lean Six Sigma Yellow Belt
• EITCA Information Technologies Security Programme
Organized by:European Information Technologies Certification Academy
- Cryptography fundamentals
- Security management in Microsoft operating systems,
- Computer networking,
- Information security theory,
- Quantum information and quantum computation fundamentals,
- Electronic economy information security,
- Computational complexity theory,
- Operating systems security,
- Advanced computer networks securit,
- Formal aspects of information security.
• Microsoft Course: MS-50331 Windows 7, Enterprise Desktop Support Technican
Organized by: Compendium Education Center
• ECDL Certificate (European Computer Driving Licence)
Organized by: Polish Information Processing Society
• Trainings being a part of “Make a connection” program
Organized by: Polish Children and Youth Foundation
- planning timetable and budget,
- project management,
- conflict resolution,
- improving teamwork,
- cooperation in a group
• Trainings being a part of “Make a connection” program (coach assistant)
Organized by: Polish Children and Youth Foundation
• Technical rescue, first-aid:
Organized by: KP PSP Przeworsk (Polish fire service)
- ITIL Intermediate - Managing Across the Lifecycle (MALC).
- ITIL Intermediate - Planning, Protection and Optimization (PPO) Capability.
- ITIL Intermediate - Release, Control and Validation (RCV) Capability.
- ITIL Intermediate - Operational Support and Analysis (OSA) Capability.
- ITIL Intermediate - Service Offerings and Agreements (SOA) Capability.
- ITIL Foundation (2011)
• Lean Six Sigma Yellow Belt
• EITCA Information Technologies Security Programme
Organized by:European Information Technologies Certification Academy
- Cryptography fundamentals
- Security management in Microsoft operating systems,
- Computer networking,
- Information security theory,
- Quantum information and quantum computation fundamentals,
- Electronic economy information security,
- Computational complexity theory,
- Operating systems security,
- Advanced computer networks securit,
- Formal aspects of information security.
• Microsoft Course: MS-50331 Windows 7, Enterprise Desktop Support Technican
Organized by: Compendium Education Center
• ECDL Certificate (European Computer Driving Licence)
Organized by: Polish Information Processing Society
• Trainings being a part of “Make a connection” program
Organized by: Polish Children and Youth Foundation
- planning timetable and budget,
- project management,
- conflict resolution,
- improving teamwork,
- cooperation in a group
• Trainings being a part of “Make a connection” program (coach assistant)
Organized by: Polish Children and Youth Foundation
• Technical rescue, first-aid:
Organized by: KP PSP Przeworsk (Polish fire service)
Edukacja
Computer Science and Econometrics, licencjackie
Krakowska Szkoła Wyższa im. Frycza Modrzewskiego
Specjalizacje
IT - Administracja
Administrowanie bazami danych i storage
IT - Administracja
Administrowanie systemami
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Administracja
Zarządzanie usługami
Obsługa klienta
IT/Telekomunikacja
Inne
Achieved BPO OVATION award in Service Delivery Provider category
Grupy
Business IT
Grupa firm branży IT / INTERNET. Liderzy i Eksperci. Wydarzenia branżowe rynku IT (B2B). Zarządzanie IT, badanie IT, startupy IT, technologia IT, internet IT, ebiznes IT.
IT w Krakowie
Inicjatywa, której zadaniem jest integracja, promowanie oraz rozwój społeczności informatycznej w Krakowie.
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