Marta Verna

Teaching one-to-one business English based on a customised syllabus. Levels taught: A2-B2. Areas taught: HR, Purchasing, Logistics, Finance, Sales.

Teaching general English – individual and group lessons. Preparing syllabus based on clients’ individual needs.

Teaching general English to groups at levels A2-C1.

Preparing and teaching English based on the requirements of the sponsoring bodies - English My Way level A1; Active Citizenship levels B1/B2.

For eight years I worked in Ibis Budget and Ibis Hotels in Cardiff, Liverpool and Manchester. Duties included: training and managing teams of up to 16 people; managing the cost of sales for hotels’ busy restaurants; providing excellent customer service; finding new corporate clients and managing accounts and invoicing; general reception duties – dealing with reservations and cancellations over the phone, email and online system; encouraging guests’ loyalty by selling Ibis Business Cards - in 2015 I reached over 3 times my personal target for the card sales.
Employee of the Year 2009.