пропозиції роботи
Marcin Pałasz
Quality Assurance Senior Analyst, ACS a Xerox Company Poland, Kraków
Żywiec,
śląskie
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Umiejętności
Analiza biznesowa
usprawnianie procesów biznesowych
Project Management
Visual Basic
Lean Six Sigma
Business Process Outsourcing
SAP and Business Objects
Języki
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Business Excellence Project Lead
- Supporting clients in terms of Automations, Process Improvement,
- Operational Excellence consulting.
- Operational Excellence consulting.
Quality Assurance Senior Analyst
ACS a Xerox Company Poland
- Developing and implementing total quality management (TQM) programs and initiatives,
- Conducting audits and reviews/analyzes data and documentation,
- Conducting continual improvement of products, processes and systems,
- Leading key process improvement efforts and influences cross-functional efforts,
- Assisting in the development of systematic approaches for assuring high quality services,
- Identyfing the interface of key activities within and between the functions of the organization.
- Conducting audits and reviews/analyzes data and documentation,
- Conducting continual improvement of products, processes and systems,
- Leading key process improvement efforts and influences cross-functional efforts,
- Assisting in the development of systematic approaches for assuring high quality services,
- Identyfing the interface of key activities within and between the functions of the organization.
Senior SLA/CI Specialist
Capgemini BPO Center, Kraków
Warner Bros. Project Team.
- Preparing SLA reports for the GL, Accounts Receivable, Accounts Payables, Procurement and Cash Applications processes.
- Data gathering and calculating reports on the monthly basis.
- Two months business trip during transition in Burbank, CA.
- Knowledge transferring and process improving.
- Close business relations with a client.
- EMEA, NA and Apac data collection in terms of KPI reports.
- Continuous Improvement.
- SAP R3 reporting.
- Preparing SLA reports for the GL, Accounts Receivable, Accounts Payables, Procurement and Cash Applications processes.
- Data gathering and calculating reports on the monthly basis.
- Two months business trip during transition in Burbank, CA.
- Knowledge transferring and process improving.
- Close business relations with a client.
- EMEA, NA and Apac data collection in terms of KPI reports.
- Continuous Improvement.
- SAP R3 reporting.
ITIL certified Problem Manager
PricewaterhouseCoopers UK Project Team.
- Performing Data Mining to calculate SLA reports on the weekly/monthly basis.
- RCA and proactive problem management accoridng to ITIL library.
- Point of contact for Service Delivery Management level.
- Trend analysis and event forecasting.
- Performing Data Mining to calculate SLA reports on the weekly/monthly basis.
- RCA and proactive problem management accoridng to ITIL library.
- Point of contact for Service Delivery Management level.
- Trend analysis and event forecasting.
Remote Desktop Specialist - 2nd Line Support
PricewaterhouseCoopers UK Project Team.
- One month business trip during transition in Inverness, UK.
- Data and knowledge transferring.
- In Tier 2 team resolving cases related to issues with: Lotus Notes v.6, VPN, dial-up, wireless and wired network connections also MS Office applications support.
- Preparing know-how solutions for the 1st and 2nd line support levels.
- Onboarding training for Tier 1.
- One month business trip during transition in Inverness, UK.
- Data and knowledge transferring.
- In Tier 2 team resolving cases related to issues with: Lotus Notes v.6, VPN, dial-up, wireless and wired network connections also MS Office applications support.
- Preparing know-how solutions for the 1st and 2nd line support levels.
- Onboarding training for Tier 1.
Incident Handler
DHL UK Project Team.
- Service Desk analyst responsible for resolving incoming queries via phone or email.
- First point of contact.
- Resolving any kind of issues related to: Lotus Notes v.6, Citrix and MS Office applications, Blackberry service and network accesses.
- Maintaining and upgrading customer's network accounts using Active Directory console.
- Preparing solutions and other resources for the Knowledge Management database.
- Preparing performance reports on the weekly basis.
- Service Desk analyst responsible for resolving incoming queries via phone or email.
- First point of contact.
- Resolving any kind of issues related to: Lotus Notes v.6, Citrix and MS Office applications, Blackberry service and network accesses.
- Maintaining and upgrading customer's network accounts using Active Directory console.
- Preparing solutions and other resources for the Knowledge Management database.
- Preparing performance reports on the weekly basis.
Szkolenia i kursy
- III 2014 - Prince 2 Foundation certificate (EXIN, License 5005354.20257463).
- VII 2011 - LEAN/Six Sigma Green Belt certificate (Capgemini accredited).
- VI 2009 - ITIL Foundation ver. 3 certificate (EXIN, License 00068089).
- III 2007 - LCCI (London Chamber of Commerce and Industry) certificate – 3rd level – Business English.
- IV 2010 - Quality Awareness and LEAN/Kaizen methodologies - training with workshops.
- XI 2009 - Microsoft Office Project 2007 - technical and processing training in the Comarch Center.
- VII 2011 - LEAN/Six Sigma Green Belt certificate (Capgemini accredited).
- VI 2009 - ITIL Foundation ver. 3 certificate (EXIN, License 00068089).
- III 2007 - LCCI (London Chamber of Commerce and Industry) certificate – 3rd level – Business English.
- IV 2010 - Quality Awareness and LEAN/Kaizen methodologies - training with workshops.
- XI 2009 - Microsoft Office Project 2007 - technical and processing training in the Comarch Center.
Edukacja
Computer Science and Econometrics, magisterskie
Uniwersytet Ekonomiczny w Katowicach
Specjalizacje
Zarządzanie jakością
Kontrola jakości
Zainteresowania
- Computers,
- Statistics,
- Sport (Skiing, Football),
- Rock music,
- Politics.
- Statistics,
- Sport (Skiing, Football),
- Rock music,
- Politics.
Organizacje
2006 - 2008 - Member of Student’s Parliament on University of Economics in Katowice. Member of Management’s Faculty Council.
2005 - 2008 - Member of student’s organization ECID (European Center for Integration and Development).
2005 - 2008 - Member of student’s organization ECID (European Center for Integration and Development).
Grupy
Akademia Ekonomiczna w Katowicach
Grupa dla studentów i absolwentów śląskiej AE, a także dla sympatyków uczelni :)
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Neomedia
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