Temat: Premier Field Transactional Engineer (AD) - Microsoft

Mission:
Provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers in Europe. Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area. Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available.

Key Accountabilities:
• Deliver proactive onsite support and knowledge transfer to the customer.
• Deliver SKU services and customized workshops.
• Drive high customer satisfaction on support incidents.
• Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.
• Achieve high levels of customer satisfaction.
• Deliver technical workshops, presentations and documents.
• Collaborate with Microsoft teams to deliver a high quality service.
• Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution.
• Manage customer expectations and deliver a service in line with contractual obligations.
• Develop and deliver new services to exceed customer expectations.
• Take responsibility for the Microsoft engagement and your own self development.
• Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.

Requirements:
• At least 2 years of experience in supporting Enterprise customers with Microsoft Windows Servers.
• Excellent presentation skills.
• Strong English skills.
• Awareness of corporate environments and their business requirements.
• Experience and knowledge on the following is desirable:
o Experience with MS Windows 2000 and/or 2003 servers.
o Experience with security issue.
o Understanding of the following technologies is desirable:
MS Cluster services; Terminal services, networking technologies.
• Face-to-face customer engagement skills.

Additional Qualifications:
• MCSE qualification or job experience.
• Degree qualification or equivalent experience.
• ITIL/Service Management experience or 3rd level support experience.

Personal Attributes:
• Customer focus.
• Strong team participant and involvement in team workload and activities.
• Integrity and honesty.
• Open and respectful with others.
• Ability & will to face new challenges.
• Passion for customers, partners and technology.
• Strong result & quality orientation.
• Proactive attitude.
• Self-critical attitude, questioning and commitment to personal excellence.

Special Requirements:
• The majority of time will be spent on customer sites.
• Therefore the following requirements are essential :
o Full driving license
o At least 4 days per week at customer site.
o Availability to work outside of business hours when required as agreed on before

Required Competencies:
• Customer Focus.
• Interpersonal skills.
• Communication skills.
• Technical Passion and Drive.

Language Skills:
• Fluent verbal and written English

Localization:
Warsaw

We offer: Interesting development opportunity, possibilities of growth in international environment within young and growing team inside of newly established organization.



Radosław Świętoń
Research Consultant
Quorum International
radoslaw.swieton@quorum-i.com
+48 12 3980240

Temat: Premier Field Transactional Engineer (AD) - Microsoft

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