Temat: IT Asset Manager - obowiązki, kwalifikacje, wymagania,...

http://www.itmwisdombase.org/index.php?option=com_cont...

Temat: IT Asset Manager - obowiązki, kwalifikacje, wymagania,...

The service asset manager
The service asset manager has the following responsibilities:
• Works to the overall objectives agreed with the IT services manager;
implements the organization’s service Asset Management policy and
standards
• Evaluates existing Asset Management systems and the design,
implementation and management of new/improved systems for efficiency
and effectiveness, including estimating and planning the work and
resources involved, and monitoring and reporting on progress against plan
• Agrees scope of the Asset Management processes, function, the items
that are to be controlled, and the information that is to be recorded;
develops Asset Management standards, Asset Management plans and
procedures
• Mounts an awareness campaign to win support for new Asset
Management procedures; ensures that changes to the Asset Management
methods and processes are properly approved and communicated to staff
before being implemented; plans, publicizes and oversees implementation
of new Asset Management systems
• Arranges recruitment and training of staff
• Manages the evaluation of proprietary Asset Management tools and
recommends those that best meet the organization’s budget, resource,
timescale and technical requirements
• Manages the Asset Management plan, principles and processes and their
implementation
• Agrees assets to be uniquely identified with naming conventions; ensures
that staff comply with identification standards for object types,
environments, processes, lifecycles, documentation, versions, formats,
baselines, releases and templates
• Proposes and/or agrees interfaces with Change Management, problem
management, network management, release management, computer
operations, logistics, finance and administration functions
• Plans population of the asset DB; manages the asset DB, central libraries
and tools; ensures regular housekeeping of the asset DB
• Provides reports, including management reports (indicating suggested
action to deal with current or foreseen shortcomings), impact analysis
reports and asset status reports
• Initiates actions needed to secure funds to enhance the infrastructure and
staffing levels in order to cope with growth and change
• Assists auditors to audit the activities of the Asset Management team for
compliance with laid-down procedures; ensures corrective action is carried
out.

ITIL V3 – Service Transition Page: 315 of 398

Temat: IT Asset Manager - obowiązki, kwalifikacje, wymagania,...

The configuration manager
The configuration manager has the following responsibilities:
• Works to the overall objectives agreed with the IT services manager;
implements the organization’s Configuration Management policy and
standards
• Evaluates existing Configuration Management Systems and the design,
implementation and management of new/improved systems for efficiency
and effectiveness, including estimating and planning the work and
resources involved, and monitoring and reporting on progress against plan
• Agrees scope of the Configuration Management processes, function, the
items that are to be controlled, and the information that is to be recorded;
develops Configuration Management standards, Configuration
Management Plans and procedures
• Mounts an awareness campaign to win support for new Configuration
Management procedures; ensures that changes to the Configuration
Management methods and processes are properly approved and
communicated to staff before being implemented; plans, publicizes and
oversees implementation of new Configuration Management Systems
• Arranges recruitment and training of staff
ITIL V3 – Service Transition Natdian Page: 316 of 398
• Manages the evaluation of proprietary Configuration Management tools
and recommends those that best meet the organization’s budget,
resource, timescale and technical requirements
• Manages the Configuration Management Plan, principles and processes
and their implementation
• Agrees CIs to be uniquely identified with naming conventions; ensures
that staff comply with identification standards for object types,
environments, processes, lifecycles, documentation, versions, formats,
baselines, releases and templates
• Proposes and/or agrees interfaces with Change Management, problem
management, network management, release management, computer
operations, logistics, finance and administration functions
• Plans population of the CMS; manages CMS, central libraries, tools,
common codes and data; ensures regular housekeeping of the CMS
• Provides reports, including management reports (indicating suggested
action to deal with current or foreseen shortcomings), impact analysis
reports and configuration status reports
• Initiates actions needed to secure funds to enhance the infrastructure and
staffing levels in order to cope with growth and change
• Assists auditors to audit the activities of the Configuration Management
team for compliance with laid-down procedures; ensures corrective action
is carried out.