пропозиції роботи
Tomasz Abramowicz
Application Support Engineer
Szczecin,
zachodniopomorskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Zarządzanie klientami
B2B
CentOS
E-commerce
E-commerce SEO
Komunikacja Marketingowa
Social Media
WCAG
Windows Server
OpenGraph
Języki
angielski
biegły
Doświadczenie zawodowe
Application Support Engineer
-Serve as the first point of contact for customers seeking technical assistance over the phone, email or tickets
-Research, diagnose, troubleshoot and identify solutions to resolve customer issue
-Provide prompt and accurate feedback to customers
-Document knowledge in the form of knowledge base tech notes and articles
-Develop instructional materials, aids and manuals
-Deliver training courses
-Research, diagnose, troubleshoot and identify solutions to resolve customer issue
-Provide prompt and accurate feedback to customers
-Document knowledge in the form of knowledge base tech notes and articles
-Develop instructional materials, aids and manuals
-Deliver training courses
Senior Account Manager
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Research, diagnose, troubleshoot and identify solutions to resolve customer issue
- Provide prompt and accurate feedback to customers
- Direct unresolved issues to the appropriate internal teams
- Pass on any feedback or suggestions by customers to the R&D team
- Provide accurate information on company products or services
- Build and maintain strong, long-lasting customer relationships
- Document knowledge in the form of knowledge base tech notes and articles
- Deliver training courses
- Research, diagnose, troubleshoot and identify solutions to resolve customer issue
- Provide prompt and accurate feedback to customers
- Direct unresolved issues to the appropriate internal teams
- Pass on any feedback or suggestions by customers to the R&D team
- Provide accurate information on company products or services
- Build and maintain strong, long-lasting customer relationships
- Document knowledge in the form of knowledge base tech notes and articles
- Deliver training courses
Patronage - Business Analysis/Quality Assurance
"The team was responsible for the analysis and quality assurance streams of the project. The analysis tasks covered: requirement elicitation, UI prototyping, preparing specification using agile principles (user stories), including acceptance tests design. Quality assurance was concentrated on running functional testing, preparing test automation scripts and load testing using Apache Jakarta JMeter."
Informatyk/Administrator sieci
Zachodniopomorskie Centrum Doskonalenia Nauczycieli
- Inspect LAN infrastructure and fix minor or major problems/bugs
- Test and configure software and maintain and repair hardware and peripheral devices
- Evaluate network performance and find ways of improvement
- Organize and schedule upgrades and maintenance without deterring others from completing their own work
- Do regular data backups to protect the organization’s information
- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
- Test and configure software and maintain and repair hardware and peripheral devices
- Evaluate network performance and find ways of improvement
- Organize and schedule upgrades and maintenance without deterring others from completing their own work
- Do regular data backups to protect the organization’s information
- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
Praktykant
- Inspect LAN infrastructure and fix minor or major problems/bugs
- Test and configure software and maintain and repair hardware and peripheral devices
- Evaluate network performance and find ways of improvement
- Organize and schedule upgrades and maintenance without deterring others from completing their own work
- Do regular data backups to protect the organization’s information
- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
- Test and configure software and maintain and repair hardware and peripheral devices
- Evaluate network performance and find ways of improvement
- Organize and schedule upgrades and maintenance without deterring others from completing their own work
- Do regular data backups to protect the organization’s information
- Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
Szkolenia i kursy
-2274 Managing a Microsoft Windows Server 2003 Environment
-2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network
Hosts
-2279 Planowanie, wdrażanie i obsługa infrastruktury Active Directory Microsoft Windows
Server 2003
-70-640 Konfigurowanie Active Directory w Windows Server 2008
-70-642 Konfigurowanie infrastruktury sieciowej Windows Server 2008
-3071 SUSE Linux Enterprise Server 10 Fundamentals
-3072 SUSE Linux Enterprise Server 10 Administration
-ITA-103 Web Applications
-ITA-101 SQL Server Databases
-Norman-Benett Group: Zarządzanie projektami: komunikacja w zarządzaniu projektem
-2276 Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network
Hosts
-2279 Planowanie, wdrażanie i obsługa infrastruktury Active Directory Microsoft Windows
Server 2003
-70-640 Konfigurowanie Active Directory w Windows Server 2008
-70-642 Konfigurowanie infrastruktury sieciowej Windows Server 2008
-3071 SUSE Linux Enterprise Server 10 Fundamentals
-3072 SUSE Linux Enterprise Server 10 Administration
-ITA-103 Web Applications
-ITA-101 SQL Server Databases
-Norman-Benett Group: Zarządzanie projektami: komunikacja w zarządzaniu projektem
Edukacja
Informatyka i ekonometria, inżynieria internetu, inżynierskie
Uniwersytet Szczeciński
Specjalizacje
Edukacja/Szkolenia
Szkolenia
IT - Administracja
Wsparcie techniczne/Helpdesk
Inne
Prawo jazdy kat. B
Grupy
IT – Praca dla osób z charakterem
Grupa zrzesza informatyków oraz konsultantów branży IT. Dyskusje oraz możliwości współpracy to cel tej grupy.
