Shami Sharma

Key Responsibilities:

Internal Systems Skills
1. Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
2. Works with project teams to help implement Internal Systems.
3. Maintains & deploys Sun ERP Systems
4. Administer active directory
5. Enforce group policy via AD
6. Configure and deploy company emails.

Telephony Skills
1. Manages and develops upgrades to the company's telephone system
2. Oversees all telephone changes, including routing for seating assignments.

Help Desk Administration Skills
1. Oversees all help desk activities of groups 500 users
2. Responds to escalated help desk issues.
3. Oversees the administration and maintenance of our tracking software.
4. Interacts with internal clients on all levels to help resolve I T - related issues and provides answers in a timely manner.

Networking Skills
1. Managed & and Troubleshooting routers operating on primary and backup networks
2. Managed & Troubleshooting managed and unmanaged switches
3. Managed & Troubleshooting wired and wireless networks.
4. Configure & deploys office-to-office VPN.

POS & Procurement Skills
1. Managed & deploys POS systems on various venues.
2. Managed & maintains POS server to be more efficient and effective.
3. Monitors backup procedure for daily POS backups.
4. First line of support on MyMicros & MyInventory online procurement.

Asset Management Skills
1. Builds and maintains vendor relationships and manages the purchase of hardware and software products.
2. Manages the purchasing of all software, hardware and other I T supplies at the regional level.
3. Ensures that company assets are maintained responsibly.

Audio Visual
1. Sling box configuration MAC setup

Key Responsibilities:
Installing and configuring Windows based Operating Systems.
Installation and configuration of ADS, DNS and DHCP. Creation and management of User accounts in Active Directory Services
Troubleshooting issues with remote clients in Windows 2003, Windows 2008 and Windows 7.
Troubleshooting hardware and software related issues with laptops, Desktops.
Provide training to the end users.
Installation and configuration of network printers, Desk Jet printer, LaserJet printer solving printing related issues of users. Trouble shooting of various types of printers.
Troubleshooting of network connectivity problems with Various Network Devices.
Configuration and troubleshooting of Outlook Express, MS Outlook.
Troubleshooting issues with desktops and Laptops.
Installing, configuring and updating of antivirus.
Network and Internet Connectivity Monitoring
Managing CCTV, IP and Internet Cameras
Installing, configuring and maintaining LAN/WAN network devices.
Managing ADSL Routers and switches. Structured cabling and termination
General desktop user supports for Windows 9x/XP/2000/2003/7.
Implementation of hardware and software installation and upgrades.
Troubleshoot and resolve Hardware and software problems.
Handling Backup , Restore and Data Management with Symantec Backup exec, Acronics Backup &Recovery.
Managing ERP Software.

INca InFotech TecHnologies on the Position of Senior System Engineer. Here I handle Project Operating System Migrations in all over Punjab. During the Migration process. Managed Lost Data, System Recovery and migration of PCsAsset Management Hardware replacement ,Security ,Domain Migration.

Assembling & Disassembling the computers.
Solving the regular upcoming Hardware issues.
Evaluating the network issues.
Solving the technical issues of the employees.
Manage & learn how to use DMS.
Installing, Configuring and Troubleshooting of Networking Equipment’s: Routers and Switches.
Set up new computers by installing Windows Vista and Office 2007
Set up new user accounts in active directory with permissions, shared folders and Outlook profiles
Support and troubleshoot Office 2007/Windows XP / Vista / Windows 7
Troubleshoot Windows networking TCP/Ip and DHCP
Maintained hardware and software in a computer lab with 100+ machines
Managed user accounts in Active Directory database handling password resets, permissions, and other account information
Provide frontline hardware/software support for approximately 400+ computers
Responsible for troubleshooting, repair, upgrade and installation of desktop computers, laptops, monitors, printers, and any other peripheral(s) in the test development areas.
Responsible for the client engineering of customized images for various production line computer upgrade projects.
Responsible as the primary and/or backup operational support person for local servers with regards to AV definition updates, printer queues, critical patching, Responsible for the Backup/Ghost imaging of critical PCs at scheduled intervals.