пропозиції роботи
Przemyslaw Razik
Service Portfolio Executive at IBM ( XaaS / Hybrid Service Integration)
Katowice,
śląskie
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Umiejętności
Change Process
Cloud Computing
CRM
Hybrid Cloud
Iso 9000
IT Operations
ITIL
ITIL Service Strategy
Major Incident Management
Usługi zarządzane
Marketing
Outsourcing
Planning Budgeting & Forecasting
Zarządzanie problemami
Project Management
Projecting
Public Relations
RFS
Service Desk
Service Desk Management
Optymalizacja obsługi
Zarządzanie poziomem usług
Services Delivery
Six Sigma
Sla
Windows 7
Negocjacje
Zarządzanie IT
zarządzanie zmianą
Obsługa urządzeń biurowych
Zarządzanie zespołem
Obsługa klienta
Rozwiązywanie problemów
Komunikacja
Zarządzanie
Prawo jazdy kat B
Zarządzanie klientami
usprawnianie procesów
Realizacja projektów
Zarządzanie usługami IT
Strategia IT
customer relations
Zarządzanie incydentami
Certyfikat ITIL v3
Zarządzanie operacyjne
Umiejętności komunikacyjne
Umiejętności organizacyjne i priorytetyzacja
Budowanie zepołu
Finanse
dostarczanie usług
Zarządzanie usługami
pomoc techniczna
Outsourcing IT
Certyfikat ITIL
Cost reduction
Incident Managment
ITIL Service Design
ITIL Service Operation
Financial Management
Budgeting and forecasting
Administracja biura
Integration Services (SSIS)
Technologia informacyjna
Ekonomika
Oprogramowanie BMC
Usługi dla firm
Dostępność
XaaS
Języki
angielski
biegły
Doświadczenie zawodowe
Service Portfolio Executive at IBM ( XaaS / Hybrid Service Integration)
IBM CIC
XaaS / Hybrid Service Integration Executive for Client Unit Denmark
Delivery Project Executive
Primary focal point for IBM service delivery in support of our client’s operational environment on a medium to large contract. Ensuring client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
Managing contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. Supporting the Project Executive (PE) in identifying growth opportunities and contract profitability.
Owning quality for service provided by the delivery organization and responsible for tracking and reporting on service level performance.
Managing Hybrid Cloud Contract, Service Integration and Project Management.
Managing contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. Supporting the Project Executive (PE) in identifying growth opportunities and contract profitability.
Owning quality for service provided by the delivery organization and responsible for tracking and reporting on service level performance.
Managing Hybrid Cloud Contract, Service Integration and Project Management.
IBM Certified Advisory Service Delivery Manager at IBM NORDICS
Accountable for managing service delivery for multiple Danish customers. Managing the cost model, Supplier Management, Reporting and task management of the account team. Responsible for improvement plans and cost effectiveness and value. Provided expert problem management support to difficult, high profile customer issues and ensured root-cause analysis is conducted and a corrective action plan is followed through. Management of change control and acceptance into service. Management of Help Desk service delivery within contracted SLA. Participate in response to Requests for Service (RFS’s) on behalf of the delivery organization. Drive audit readiness and ISeC (Information Security Controls) compliance where appropriate.
Client Support Manager for IBM / RSA Insurance Group (http://www.rsagroup.com )
Support of overall customer relationship and customer satisfaction for Strategic Services Line of Business. Provided agreed business with single point of contact into Delivery Centre team for High and Critical Priorities. Provided leadership and direction to the Delivery Centre teams.Working with the SM on level of service quality and Service Delivery performance. Monitored and managed service delivery performance of local Subcontractors /third-party suppliers. Implemented Service Improvements to Incident Management within Six Sigma guidelines. Was acting as SME for Incident Management Pool and ISO20K Audit.
Service Level Management for CIBER / Wallenius Wilhelmsen Logistic (www.2wglobal.com)
Responsible for quality of IT Delivery in terms of Service Level Management. Acting as part of Major Incident Management - taking complete ownership of Major Incidents ( Severity 1 and 2). Preparing report data and incident trend analysis against SLA Targets. Release and Change coordination during monthly Maintenance Window. Chairing conference calls for customer.
Major Incident Manager
Taking complete ownership of Major Incidents to determine root cause and ensure effective fault resolution within pre-defined SLA's ( Severity 1 and 2). Co-ordination both internal and external support teams and initiate required change processes to implement agreed workarounds. Dealing with escalations and service complains. Providing incident and problem status communications to customers and IT Management .Developing and maintaining Incident Management policies/procedures. Ensuring Incident Management interacts efficiently with the other Technology Services and Delivery Service disciplines. Delegated to Germany, Berlin clients office to act as SME on Incident Process / Support and evaluate and train new Desktop Support resource onsite.
Incident Manager
Providing a point of escalation for client, resolving teams and UK placed management. Monitoring and maintaining progress of incidents through to resolution. Chairing day to day conference calls for UK placed Management. Recommending action plans as appropriate to address any shortfalls; Development and implementation of internal procedures. Undertaking customer satisfaction surveys. Delegated to UK, Kingston client site to work as part of the significant Data Centre migration projects and overlook support from Service Desk / Incident Management.
Szkolenia i kursy
ITIL v3 Foundation
ITIL Intermediate Service Operations
ITIL Intermediate Service Strategy
IBM Situational Leadership
IBM Service Management University
Project Management Fundamentals
IBM Certificate of Service Management Competency Accreditation - World Class Delivery Nordic
Nagrody:
IBM Excellence and Eminence Award 2013 - The Award is designed to recognize individual and/or team contributions and results above and beyond normal job role performance and expectations. Award is given for involvement in work, extraordinary knowledge about processes and tools and negotiation skills.
ITIL Intermediate Service Operations
ITIL Intermediate Service Strategy
IBM Situational Leadership
IBM Service Management University
Project Management Fundamentals
IBM Certificate of Service Management Competency Accreditation - World Class Delivery Nordic
Nagrody:
IBM Excellence and Eminence Award 2013 - The Award is designed to recognize individual and/or team contributions and results above and beyond normal job role performance and expectations. Award is given for involvement in work, extraordinary knowledge about processes and tools and negotiation skills.
Edukacja
English Filology : English in Business, licencjackie
Wyzsza Szkola Zarzadzania Marketingowego i Jezykow Obcych w Katowicach
Diploma of Economy - specialization in Computer Accounting, średnie
Technical College of Economy in Bytom
Specjalizacje
Call Center
Zarządzanie Call Center
IT - Administracja
Zarządzanie usługami
Obsługa klienta
IT/Telekomunikacja
Inne
Self-motivated, professional, communicative, passionate and ready to meet new challenges with over 9 years IT Service experience. Worked and lead number of projects in multinational environment representing Service Management on many occasions working directly with clients at clients locations in UK, Kingston, Liverpool; Germany, Berlin and Denmark,Copenhagen. Vast experience in Service Operations and Project Management. Subject Matter Expert in Crisis Management, Incident and Major Incident management and Root Cause Analysis.
Particularly interested in Service Delivery position.
Particularly interested in Service Delivery position.
Grupy
IT Service Management .. ITSM
ITSM - IT Service Management - Zarządzanie Usługami IT - is a discipline for managing information technology (IT) systems. ITIL, COBIT, MOF
PRINCE2 Skuteczne Zarządzanie Projektami
PRINCE2 (Projects in Controlled Environments) metodyka zarządzania projektami opublikowana przez brytyjską agendę rządową Office for Government Commerce (OGC). PRINCE2 P2 jest obowiązkowym standardem
