Piotr Wilczyński

Managing the team of 11 individuals
Operational and administrative supervision over the team
Maintaining relationship with the client’s management team. Bi-Weekly operational conference calls with the client
Granting approvals regarding both administrative and processing issues
Recruiting new members of the team
Diligence in managing SLA according to the objectives of the project
Encouraging and overseeing continuous improvement ideas
Providing high quality standard and non-standard reporting
Assessing team members’ performance based on competency model
Preparation of audit documentation
Managing the team workload, providing expertise, root cause analysis, action plans
Solving escalations

Coordination of the performance of the team (procedural and technical knowledge support)
Managing SLA according to the objectives
Weekly conference calls with the client's management team
Preparation and coordination of monthly reports
Back up for the Team Leader in their absence
Training of the new staff
Conducting special tasks from the management

Receivables daily control and analysis
Preparation of the monthly reports
Conducting monthly tasks in the collection process
Assistance with updating desktop procedures
Account current reconciliation
Customer Care

Receivables daily control and analysis
Cash application
System errors correction
Account current reconciliation
Customer service

Maintaining the files – opening and closing files, file reviews
Preparing documentation for the trials
Organising payments of invoices
Maintaining petty cash records
Liaising with outside agencies (Courts, Police Stations)