Paweł Jelonek

Acting as a key user within system specialists team. Giving training on known processes to users and newcomers, preparation of training materials and procedures. Continuous improvement. Creation of system change requests to meet business requirements. Close cooperation with IT department, testing of developed solutions. Providing second line support within area of several different processes:

Label management – Creation and modification of master data and graphic label layouts. Managing labels database.

Ecommerce – Maintenance of Sappi e-commerce platform, creation and modification of user accounts, management and implementation of new electronic connections with customers (EDI and PDF).

Master data – Maintenance of plant and material master data.

Authorization – Management of SAP user authorizations for modules SD/MM/FI.

Systems: SAP R/3 (modules SD, MM, APO), SAP XI, SecureInfo.

Act as a first point of contact and support to users from all Electrolux affiliates participating in the SAP Global Material Master process. Solve problems related to materials in cooperation with relevant support teams. Create custom data reports. Ensure the proper functioning of the process and its continuous improvement. Prepare and update of procedures and training materials. Create scenarios for User Acceptance Tests. Train new employees. Carry on analyst tasks.

Update and maintenance of Material Master data directly in SAP according to the requests received from the local business of the countries participating in the process. Control of the material data flow between source systems and SAP on the level of interface. Preparation of daily error report for erroneous data, classification and problem solving of discovered errors in cooperation with SAP development team and relevant source systems administrators.

Undertaking initial diagnostics of the incidents reported by users, resolving as many issues as possible on the initial contact with use of available tools. Troubleshooting various problems with hardware and software, network connections, remote access, assisting users with changing settings and managing their accounts, advising on proper use of hardware and software. Cooperation with other analyst, backoffice specialists and resolving teams. Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details , accurate and timely hand off to other resolving teams.