пропозиції роботи
Paweł Główczyński
Service Manager, LSS BB at IBM Global Services Delivery Centre Polska
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
Analiza
Corel Draw
Zorientowane na klienta
Zorientowany na terminy
zorientowanie na cel
Kaizen
Kaizen Blitz
Lean Management
Lean Manufacturing
Microsoft Excel
Microsoft Office
Microsoft Word
Minitab
Operational Excellence
Rozwiązywanie problemów
usprawnianie procesów
Program Management
Project Management
Ocena ryzyka
Microsoft Visio
Microsoft SharePoint
Microsoft PowerPoint
Adobe Photoshop
Zarządzanie zespołem
Microsoft Project
Obsługa klienta
Microsoft Outlook
Microsoft Lync
Organizowanie eventów
PRINCE2 Foundation Certificate
Lean Six Sigma Black Belt
Języki
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Service Manager
- Management of relationship with external Customers.
- Responsibility for service delivered for Customer according to contract.
- Definition, establishment, quality, compliance and continuous improvement of delivery processes and development of Best-Practices, delivery models.
- Responsibility for compliance of SLAs (KPIs, OLAs), which were agreed with the Customer, as well as the responsibility for Customer’s satisfaction.
- Control of budget (project expenses, indirect expenses, etc.).
- Continuous efficiency increase, project expenses reduction and optimization of Service.
- Responsibility for service delivered for Customer according to contract.
- Definition, establishment, quality, compliance and continuous improvement of delivery processes and development of Best-Practices, delivery models.
- Responsibility for compliance of SLAs (KPIs, OLAs), which were agreed with the Customer, as well as the responsibility for Customer’s satisfaction.
- Control of budget (project expenses, indirect expenses, etc.).
- Continuous efficiency increase, project expenses reduction and optimization of Service.
BPI EMEA Quality Program Manager
Hewlett-Packard, Global Business Center Sp. z o.o.
- Implementation and coordination of regional quality programs;
- Leading Lean Six Sigma projects;
- Advising designated organizations in implementing the strategy, training, quality of projects and programs;
- Searching for improvement opportunities in the organization;
- Implementation and maintenance of the quality management system;
- Conducting process improvement, quality management and project management trainings.
- Leading Lean Six Sigma projects;
- Advising designated organizations in implementing the strategy, training, quality of projects and programs;
- Searching for improvement opportunities in the organization;
- Implementation and maintenance of the quality management system;
- Conducting process improvement, quality management and project management trainings.
Wroclaw Business Continuity and Risk Manager
- Develop, implement and lead best-in-class business continuity, emergency response planning and disaster recovery solutions for HPI, enabling Operations to deliver their objectives seamlessly with minimal disruptions and impact during crisis situations.
- Deploy focused programs to identify, manage and mitigate business risks for HPI that impose threats to achievement of goals, key initiatives and projects.
- Ensure comprehensive and end-to-end business controls compliance coordination of HPI Operations creating overview of annual audit plans at a given center / function globally.
- Deploy focused programs to identify, manage and mitigate business risks for HPI that impose threats to achievement of goals, key initiatives and projects.
- Ensure comprehensive and end-to-end business controls compliance coordination of HPI Operations creating overview of annual audit plans at a given center / function globally.
BPM EMEA Project Manager and Projects Team Coordinator
Hewlett-Packard, Global Business Center Sp. z o.o.
- Deliver process improvement objectives for EMEA region for set Clusters and Center,
- Support GBS EMEA Operations in achieving their business objectives focusing on efficiencies realization;
- Achieve efficiency targets for efficiency program by identifying opportunities & delivering projects;
- Streamline & optimize GBS EMEA processes through project execution;
- Lead and partner with cross-functional teams to deliver Improvement Projects focused on efficiency realization across GBS EMEA space;
- Identify and maximize delivery of Automation projects;
- Ensure all possible projects are certified as Six Sigma (Kaizen/IMIB, Green Belts, Black Belts as appropriate)
- Provide ongoing efficiency and Industrial Engineering support in EMEA region.
- Support GBS EMEA Operations in achieving their business objectives focusing on efficiencies realization;
- Achieve efficiency targets for efficiency program by identifying opportunities & delivering projects;
- Streamline & optimize GBS EMEA processes through project execution;
- Lead and partner with cross-functional teams to deliver Improvement Projects focused on efficiency realization across GBS EMEA space;
- Identify and maximize delivery of Automation projects;
- Ensure all possible projects are certified as Six Sigma (Kaizen/IMIB, Green Belts, Black Belts as appropriate)
- Provide ongoing efficiency and Industrial Engineering support in EMEA region.
Transformation Engineering Expert
Global e-Business Operations (Hewlett-Packard)
• Lead and partner with cross-functional teams to deliver process improvement initiatives focused on efficiency realization across GBS EMEA space;
• Responsible for all GBS EMEA efficiency opportunities identification, problem analysis/solution identification validation and execution;
• Ensure GBS EMEA efficiency target realization, regularly monitoring the performance vs. targets, mitigating any risk /gap and working with Operations and other stakeholders to ensure target realization;
• Support the GBS EMEA efficiency target setting;
• Single point of contact for Center/Tower Managers on efficiency projects status/ progress;
• Support Quality, Operations, PMO and other stakeholders on efficiency benefits validation, project certification, headcount release and reporting.
• Responsible for all GBS EMEA efficiency opportunities identification, problem analysis/solution identification validation and execution;
• Ensure GBS EMEA efficiency target realization, regularly monitoring the performance vs. targets, mitigating any risk /gap and working with Operations and other stakeholders to ensure target realization;
• Support the GBS EMEA efficiency target setting;
• Single point of contact for Center/Tower Managers on efficiency projects status/ progress;
• Support Quality, Operations, PMO and other stakeholders on efficiency benefits validation, project certification, headcount release and reporting.
Operations Process Improvement Expert
Global e-Business Operations (Hewlett-Packard)
• Responsible to project manage Operations improvement initiatives
• Responsible to support all improvement programs & initiatives for the process
• Track and support change control management
• Operations support: root cause analysis, resolving level 1 transactional issues, escalation management
• Create and maintain process documentation
• Deliver transactional process training to Operations
• Responsible to support all improvement programs & initiatives for the process
• Track and support change control management
• Operations support: root cause analysis, resolving level 1 transactional issues, escalation management
• Create and maintain process documentation
• Deliver transactional process training to Operations
Employee Reimbursement EMEA Customer Response Centre Leader
Global e-Business Operations (Hewlett-Packard)
• Team work coordination
• Productivity and quality monitoring
• Appropriate addressing of escalations
• Ensure good relationship with international customers and solve all the issues regarding travel expense reimbursement process
• Ensure right communication with the local controllerships
• Preparing team metrics and reporting
• Coordinate Six Sigma projects
• Productivity and quality monitoring
• Appropriate addressing of escalations
• Ensure good relationship with international customers and solve all the issues regarding travel expense reimbursement process
• Ensure right communication with the local controllerships
• Preparing team metrics and reporting
• Coordinate Six Sigma projects
Szkolenia i kursy
- Identifying Project Risks
- Risk Management Planning
- Performing Risk Analysis
- Negotiating and Influencing for Results
- Change Management training
- Time Management training
- Configuring Microsoft Office SharePoint Server
- Lean Six Sigma (White/Green Belt/Black Belt)
- PRINCE2 Foundation
- Advanced MS Excel (VBA)
- Zarządzanie projektami według standardu PMI
- Zarządzanie ryzykiem w projektach, standard PMI®
- Microsoft Project 2010 - Zarządzanie projektem
- Doskonalenie i standaryzacja pracy w usługach
- Risk Management Planning
- Performing Risk Analysis
- Negotiating and Influencing for Results
- Change Management training
- Time Management training
- Configuring Microsoft Office SharePoint Server
- Lean Six Sigma (White/Green Belt/Black Belt)
- PRINCE2 Foundation
- Advanced MS Excel (VBA)
- Zarządzanie projektami według standardu PMI
- Zarządzanie ryzykiem w projektach, standard PMI®
- Microsoft Project 2010 - Zarządzanie projektem
- Doskonalenie i standaryzacja pracy w usługach
Edukacja
Human Resources Management, magisterskie
The College of Management Education in Wroclaw
English Philology, licencjackie
Philological College of Higher Education in Wroclaw
Specjalizacje
Finanse/Ekonomia
Doradztwo/Konsulting
Zarządzanie jakością
Kontrola jakości
Zainteresowania
- Cooking
- Movies
- Traveling
- Movies
- Traveling
Inne
Key skills:
- Program Management
- Project Management
- Process Improvement/Automation
- Innovative thinking & coordination of Six Sigma projects
- Opportunity identification and execution
- Escalations management
- Total Customer Experience improvement
- Team work coordination
- Program Management
- Project Management
- Process Improvement/Automation
- Innovative thinking & coordination of Six Sigma projects
- Opportunity identification and execution
- Escalations management
- Total Customer Experience improvement
- Team work coordination
