Olaf Sandberg

System / Network Administrator, Austin Reed
Bytom, śląskie

Języki

polski
ojczysty
angielski
biegły

Doświadczenie zawodowe

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System / Network Administrator
Austin Reed Group
• Hardware/software advanced end user support (PC's, Laptops, Printers, Scanners, MFD’s)
• Network administration/ troubleshooting (Switches, Routers, Cabling, Shared Areas, Printers, DHCP, DNS)
• Servers and HP Storage-works administration (Print Servers, File Servers, Exchange 2003,Application Servers)
• Active Directory administration (Group Policies, Security Groups, Users)
• Backup procedures planning/administration (HP Data Protector)
• BES Server installation and Blackberry service administration (BES Express for MS Exchange)
• VMWare vSphere 4 servers farm administration (Creation of VM's, restoration from Backup)
• Basic SQL querying and database updating (Toad for data Analysts 2.7, Toad)
• CISCO VPN and Citrix remote access configuration
• Avaya VOIP Telephony administration
• Assistance in grand opening of New Flagship Store in London Regent Street (cabling, switches and wireless installation and configuration)
• iPhone and iPad configuration for business purposes (introduction of iPad platform to the business)
• Company Intranet creation and administration (MS Share Point)
• Participation in process upgrade projects (launching Austin Reed International Project, stock allocation upgrades)
• Dealing with IT Suppliers,/3rd Party Companies (like BT, BTE Fresca, BT Expedite, Vodafone)
• Out of hours and Weekend on-call Support
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2nd line support specialist
Euro Car Parts
• Advanced hardware and software support – Desktops and Laptops (Remote and deskside support).
• Microsoft Office 2003/2007 and Open Office software installation and support.
• User access administration (Active Directory- OUs, Security groups, Permissions).
• Servers administration and support (Windows server 2003 and basic UNIX)
• Exchange 2008 administration and support (Email accounts, distribution lists, server space allocation).
• Network infrastructure support (TCP/IP, DNS, DHCP, CISCO routers and switches configuration, cabling).
• CISCO VPN configuration and installation.
• VOIP- IP Telephony administration (CISCO Call Manager configuration) and Blackberry support
• New PCs assembling and configuration (Windows XP, Vista and 7).
• New Branches /stores set up (IT and network equipment installation and testing), upgrading current network infrastructure
• Contact and escalation point for 3rd parties IT service providers like BT, SAS or ADP-Kerrige.
• Client specific software support (K8- Kerrige)
• Process and procedures improvement activities based on ITIL helpdesk environment experience.
Capgemini Polska Sp. z o.o.
Remote Desktop Specialist – 2nd line support
• Advanced Desktop and Laptop support ( MS Office 2003-2007, System errors, Network errors, hardware problems)
• Installation, configuration and administration of operating systems (Windows XP, Vista, 7)
• Managing Client Network (DNS, DHCP, Exchange, FTP, Windows Server 2000, 2003)
• SMS (System Management Server) Administration
• Installation and configuration of Antivirus and Firewall protection on servers and hosts (McAfee, AVG, Windows firewall, Check Point, McAfee Endpoint Encryption system)
• Blackberry Support (BES servers, exchange, end user issues)
• VPN installation and configuration
• Client specific software support (COPOS, Oracle databases, Xpress , CASH, E-APPS, Crystal Reports)
• Support of shared resources (drives, printers, MFD’s)
• Domain Administration in Active Directory (Users creation, security groups, shared areas)
Capgemini Polska Sp. z o.o.
Part of Transition Team in Swindon UK for new project (House of Fraser) created in IT Centre Katowic
Duties:
Working as part of a global team transferring knowledge from existing House of Fraser IT Department:
- Knowledge transfer
- Creation of project wide knowledge database
- Technology transfer
- Capturing new technology and infrastructure solutions
- Training first line and second line agents
Capgemini Polska Sp. z o.o.
Full time Customer Advisor
Duties:
- 1st line support for Desktops and Laptops
- Lotus Notes 6, 7 Support
- Domino Server basic support
- Various Databases support (Oracle, Domino databases)
- Configuration of Windows XP
- Network support (Broadband, Wireless, TCP/IP configuration, proxy server configuration)
- Remote Desktop, Citrix, Virtual Machines support
- Client specific software support
- Safeguard Easy Encryption support
- Logging calls to Hardware support teams and 3rd parties support
- Blackberry support

Szkolenia i kursy

CCENT - Cisco Certified Entry Networking Technician Modules: Networking Equipment, The Open Systems Interconnect Model (OSI), Ethernet Networking, The Cisco Networking Model, Selecting Cisco Products, Cabling The Network

CCNA – Cisco Certified Network Associate Modules: Small Network Implementation, Medium-Sized Switched Network Construction, Medium-Sized Routed Network Construction, Single-Area OSPF Implementation, EIGRP Implementation, Access Control Lists, Address Space Management, LAN extension into a WAN

HP IT Essentials 1 – PC Hardware & Software. Modules: IT Technology Basics, How Computers Work, Assembling a Computer, OS Fundamentals, Windows 9X OS, Windows NT/2000 OS, Windows XP OS, Multimedia Capabilities, Advanced Hardware Fundamentals for Servers, Network Fundamentals, Printers and Sharing, Preventive Maintenance, Troubleshooting PC Hardware & Software, Labs.

HP IT Essentials 2 – Network Operating Systems. Modules: Operating System Fundamentals, Windows 2000 and Network Operating Systems, Windows 2003, VMWare, Network Components and Security, TCP/IP Networking, Linux Installation and Administration, System Administration, Troubleshooting

MCP: 70-270: Installing, Configuring, and Administering Windows XP Professional

MCP: 70-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment

Specjalizacje

IT - Administracja
Administrowanie sieciami

Zainteresowania

Sport- pilka nozna (wykwalifikowany sedzia)