Nasser Belkadi

Providing support to customers
Troubleshooting technical problems and answering general support questions for multiple products
Capturing and documenting in CRM tool any customer specificities
Cooperation with colleagues responsible for other concerned European countries

Customer service and building long - term business relationships
Preparation of commercial offers
Handling of production orders for selected markets
Representing the company to the contractors
Active cooperation with the clients
Coordinating and performing daily operations in accordance with the CRM system

- Cooperation on an international perspective
- Ticket management (e.g. resolve assigned tickets, evaluate problem type, address correctly the issue or resolve it)
- Handling operational activities (e.g. system and orders monitoring, generating reports)
- 2nd line customer service (supporting customers in technical aspects on a daily basis)
- Satisfaction Survey