Marta Nielek

Wide range of graphic design jobs:
- graphics and animations for social media
- marketing meterials like flyers, one-pagers, presentations
- digital drawings for game
- 3D objects for games
- UI/UX design

Outsourced for Microsoft projects.
- Graphic Designer in Knowledge Management department - preperation of PowerPoint presentations, email and document templates
- Creating and organising video adverts for a Microsoft product presented on Microsoft Inspire event in Las Vegas (2018)
- Analytical work
- Tech support for Microsoft employees

- Handling L1 and L2 tickets using Zendesk
- MySQL usage on a daily basis
- Training L1 junior agents
- Daily Salesforce, Confluence and Jira usage
- Liaising between Support and Marketing departments
- Helping Marketing department create Help Center articles
- Occasionally doing graphic design work for Marketing department (e-books designs, top designs for blog articles, banners for internet advertisement)

(Outsourced by Dacomet)

- Access management for all systems & applications used by Order Managers
- Incident management – offering problem solutions for systems & applications used by Order Managers for all stages of migration process
- First line support diagnosis, tickets opening, following and escalating
- Planning, scheduling and creating daily support plan (for around 15 team members)
- Assigning tasks using Capacity Database (for Order Managers)
- Plan implementation control
- Supporting team members in migration process
- Managing correct inflow of information to Capacity Database during migration plans
- Creating reports in Excel

(Outsourced by CFT Polska z o.o.)

- Alarms handling from monitoring console (CA NSM)
- 24x7 on-call support for monitoring platforms - Nagios, Oracle, HP OpenView, etc.
- Tickets creation in Siebel OPS Vega, Remedy Cares and HP OpenView SD
- Solving technical problems for 7 external clients such as Verizon, Telecom, Orange
- First Line Support - restarting processes, services, monitoring agents, providing solutions if possible and transferring tickets to System Support teams if needed
- Diagnostic tools use: Putty, Wintel Portal, HP OPENVIEW MAP, and others
- WAN and LAN issues diagnosis - interacting with carriers and subcontractors while debugging hardware or link failures
- Maintaining contact with international technicians and customers (mainly France)

Non-technical experience:
- Evaluating and leading group of junior consultants in skills development process
- Creating schedules for the team (3 shifts, 25 team members)
- Recruiting and selecting permanent employees for CFT company
- Participating in project transfer to new team in the Philippines
- Started Shadowing of the new team in first week of its work on production
- Ordering monthly office supply (stationeries, food) according to needs and demands