Marta Krol

As a member of a new Servisair Cargo management team I gathered the experience of multi-tasking and multiple roles, the understanding of a variety of office systems and procedures, and the understanding of the skills and approaches needed for successful leadership and team management.

Main activities and responsibilities:

carrying out background research into subjects the General Manager is dealing with, and presenting findings in an easily digestible form,
devising and maintaining office systems to deal efficiently with paper flow;
organisation and storage of paperwork, documents and computer-based information ;
preparing daily and monthly statistics including internal and external data (Labour hours Weekly and Monthly Analysis/Quality Statistics, Health and Safety, Security Statistics, Monthly Contract Performance Analysis for our Head Office and clients) considering requirements of ISO 9001:2000 Quality management systems,
liaising with clients, suppliers, insurers and other staff,
controlling elements of facility management (keeping up-to-date warranty contracts, dealing with insurers in case of any facility damages)
screening telephone calls, requests and enquiries and handling them if they do not necessarilly have to be passed on

Teaching the English language using the new Phone Training Method
Responsibility for ensuring good working relationships with Polish and Russian students living in the USA;
Introducing new offers of our company to potencial clients
Recruiting new students

Planning and guiding group to Russian Federation,
Responsibility for problem solving and good working relationships with co-workers

Successful accomplishment in international youth project in Russian Federation
Translator, facilitating cross-cultural relationships to accomplish the purpose of the group