пропозиції роботи
Marta Godlewska
Customer Service Team Supervisor
Warszawa,
mazowieckie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Budowanie i zarządzanie zespołem
- praca z systemem SAP
Języki
angielski
biegły
niemiecki
biegły
Doświadczenie zawodowe
Customer Care Supervisor
- Team leading (25 persons) - Austria and Switzerland
team performance: aligning objectives, executing the plans, implementing processes to increase efficiency
team development: communication, conflict managtement, coaching, performance assessment
- Restructuring of the team, change management
- SLA monitoring
monitor KPI's, reports - to identify the root causes and set correction
monitoring of process improvement
cooperation with Front Office - Alpine teams
point of contacts for internal and external escalations
team performance: aligning objectives, executing the plans, implementing processes to increase efficiency
team development: communication, conflict managtement, coaching, performance assessment
- Restructuring of the team, change management
- SLA monitoring
monitor KPI's, reports - to identify the root causes and set correction
monitoring of process improvement
cooperation with Front Office - Alpine teams
point of contacts for internal and external escalations
Customer Service Supervisor
- Team leading (10-20 persons)
team performance: aligning objectives, executing the plans, implementing processes to increase efficiency
team development: communication, conflict managtement, coaching, performance assessment
- SLA monitoring
monitor KPI's, reports - to identify the root causes and set correction
monitoring of process improvement
cooperation with Front Office - UK and Irland market
point of contacts for internal and external escalations
- support of transition
responsible for transition (OTC) for UK/IE market
team performance: aligning objectives, executing the plans, implementing processes to increase efficiency
team development: communication, conflict managtement, coaching, performance assessment
- SLA monitoring
monitor KPI's, reports - to identify the root causes and set correction
monitoring of process improvement
cooperation with Front Office - UK and Irland market
point of contacts for internal and external escalations
- support of transition
responsible for transition (OTC) for UK/IE market
Kierownik ds. projektów i realizacji zamówień
Back Office Team Leader
- managing team of 5 per.
- performing the Supply Chain Process (orders management, deliveries, clearing)
- production paning and controling
- Stock management
- reporting
- managing team of 5 per.
- performing the Supply Chain Process (orders management, deliveries, clearing)
- production paning and controling
- Stock management
- reporting
Sp. ds. rozwoju pracowników i zarządzania centrum konferencyjnym DCAP
Edukacja
Executive, j. niemiecki, MBA
Akademia Leona Koźmińskiego w Warszawie
Grupy
Akademia Leona Koźmińskiego
Niepubliczna szkoła wyższa o statusie akademii założona w 1993 r. Najbardziej akredytowana
i najwyżej notowana w międzynarodowym rankingu Financial Times szkoła biznesu w Europie
Środkowo-Wschodniej
Business Consulting
Grupa firm branży KONSULTING / DORADZTWO. Liderzy i Eksperci. Wydarzenia branżowe rynku konsultingowego i doradczego. Doradztwo finansowe, inwestycyjne, biznesowe, personalne. Consulting, Konsul
Trenerzy Biznesu/Szkolenia "miękkie"
Grupa poświęcona zagadnieniom związanym z działaniami szkoleniowymi w organizacjach.
