пропозиції роботи
Marta Drozdowska
HR 1 Specialist at Thermofisher
Glasgow,
zagranica
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Back Office
bankowość
Dwujęzyczność
?
Chargebacks
podatność
Core Banking
Karty kredytowe
Cross sellingu
Administracja bazami danych
Dispute Resolution
Bankowość detaliczna
Zarządzanie ryzykiem
Sales
Praca w zespole
tłumaczenia
Obsługa klienta
Call Centers
recruitment administrator
icob
chartered banker
Języki
polski
ojczysty
angielski
biegły
rosyjski
dobry
hiszpański
podstawowy
Doświadczenie zawodowe
chargebacks advisor
The job involves:
• Taking ownership of customer’s needs throughout the chargeback process , including investigation and regulatory reporting
• interact with customers and merchants to ensure the most appropriate, timely and equitable resolution for the customer
• managing chargeback and fraud cases
• Interpret and apply Mastercard and Visa regulations for all dispute situation
• Customize letters or response to customers
• Handle incoming customers calls that involve probing the customers to understand the dispute and determinate the appropriate course of action.
• Taking ownership of customer’s needs throughout the chargeback process , including investigation and regulatory reporting
• interact with customers and merchants to ensure the most appropriate, timely and equitable resolution for the customer
• managing chargeback and fraud cases
• Interpret and apply Mastercard and Visa regulations for all dispute situation
• Customize letters or response to customers
• Handle incoming customers calls that involve probing the customers to understand the dispute and determinate the appropriate course of action.
Quality Assurance Assessor
I was promoted to work as a Quality Assurance Assessor for six months period with additional customer duties including:
Marking calls in customer, service, sales bundle
Giving advisor written feedback
Checking adherence to the scripts and procedures
Checking standard of customer service
Marking calls in customer, service, sales bundle
Giving advisor written feedback
Checking adherence to the scripts and procedures
Checking standard of customer service
core banking advisor
This job has given me exceptional experience in communication and building good relationships with customers. I found it very satisfying working in a dynamic team environment to achieve the company aims and goals.
The job involves:
• Working towards daily individual and team targets
• Solving customer queries
• Identifying customers and their needs
• Promoting bank products
The job involves:
• Working towards daily individual and team targets
• Solving customer queries
• Identifying customers and their needs
• Promoting bank products
Bartender and waitress
One ten bar
Bar ONE TEN,
110 Colmore Row, Birmingham
My responsibilities were:
Serving customer
Prepering orders
110 Colmore Row, Birmingham
My responsibilities were:
Serving customer
Prepering orders
assistent- students practice
CIC PR agency
My duties were:
Participing in preparation for workshops and conferences
contacting with institutional partners,
dealing with students and graduates
Participing in preparation for workshops and conferences
contacting with institutional partners,
dealing with students and graduates
Szkolenia i kursy
CIPD - Human Resources Practitioner Certificate 2015
Chartered Institute of Bankers Certificate-luty 2014
Chartered Institute of Bankers Certificate-luty 2014
Edukacja
Rosjoznawstwo, magisterskie
Jagiellonian University
Political Science, magisterskie
Pedagogical University of Cracow
Specjalizacje
Human Resources/Zasoby ludzkie
Kadry i płace
Zainteresowania
Podroze, nauka jezykow obcych
Organizacje
Chartered Institute of Bankers
