Marcin Nowak

- Discovery (tools installation on servers and capture all information related to applications installed on
existing servers and record them on an inventory sheet

- Analysis - participate to the analysis phase to setup the target infrastructure

- Hardware Problem Determination and Fix
-- Provide production and/or technical support and problem determination

- Third party support coordination
-- Provide problem first diagnosis
-- Report problems and liaise with vendors for fourth level support
-- Dispatch appropriate third party maintenance service providers, including coordination of all service personnel associated with problem resolution

- Change Assessment and Implementation
-- Assess all changes for technical impact and sign-off changes
-- Perform technical support activities to implement changes

- ESX Configuration and Management
-- Network ESX configuration
-- SAN ESX configuration
-- SAN ASM ESX configuration
-- Local disk ESX Configuration
-- Integrate new ESX server in Virtual Center
-- CMDB update
-- Cluster & Distributed Resource Scheduling configuration
-- ESX Administration & Tunning

- Virtual Centre Configuration & Management
-- Virtual Centre installation & configuration
-- CMDB update
-- Performance tuning : Optimization of hardware resources (processor, memory, disk)

- VM configuration & Management
-- Creation of a new VM
-- Extend disk, CPU, RAM to VM
-- Remove VM
-- VM Administration & Tunning

- Vmware infrastructure Reporting
-- Provide KPI for SLA reporting according with OLA
-- Servers Performance Report (ESX level)

- Vmware infrastructure Problem Determination and Fix
-- Provide technical support and problem determination during normal working hours
-- Provide on-call support and problem determination outside normal working hours

- monitoring and supporting the infrastructure, application systems, batch schedules (AS400); ensuring that processing deadlines and on-line service windows, as detailed in the service level agreements, are delivered and supported to the highest quality
- raising and referring service incidents through EARS system, managing all priority one calls through to resolution according to IMCC procedures
- responsible for 1st & 2nd Line investigation, analysis and recovery from service incidents, involving 3rd line support teams to resolve service errors and job failures before SLA