Malgorzata Chodur

- Managing team to ensure NAP payment backlog is kept to a minimum and productivity performance is achieved
- Monitoring ticket system on a daily basis to ensure timely response to all tickets as per SLA/KPI’s.
- Distributing workload fairly across team members, ensuring tasks are completed in a timely manner and all team members are aware of scale of priorities
- Timely response to external and internal ad hoc NAP-related queries resolving/escalating as needed
- Developing team members to ensure compliance of policies and procedures in line with the specialist to ensure service delivery standards are maintained.
- Ensuring timely turnaround of customer queries/tickets and compliance of operational SLA’s & KPI’s
- Dealing with issues and assisting with escalations which have been referred to the Supervisor/Manager
- SLA/KPI review -monitoring and understanding ensuring the team are driving towards optimum results.

- managing OTC/TCM team,
- involved in the recruitment process,
- training new staff,
- solving operational problems within the team,
- validating existing procedures and testing new solutions,
- maintaining good relationship with clients, reconciling customer bank accounts.

- conducting SAP internal trainings
- successful acquisition of knowledge within AR and GL area from customer, the world leader in manufacturing and selling automobiles and power equipments
- supporting SAP implementation on customer side,
- preparing monthly and quarterly reports,
- financial data processing,
- validating existing procedures and testing new solutions,
- maintaining good relationship with clients, reconciling customer bank accounts.

cooperating with Dutch and Belgian customers