Magdalena Weremko

• Leadership to Incident Management/Knowledge Management/Problem
Management Team
• Assisting the Operations Manager in the planning and implementation of
changes to the service
• Taking care of having a well structured and positive working environment
• Running a successful shadowing program
• SPOC for Web Form and Automation Roll Out
• Acting as SPOC for new WB site
• Liaison for SAP and SAP 1.5 Teams
• Clarification for Scope of support various WB Teams
• Coordinating Service Improvement Projects
• Shadowing Operations Manager and acting as OPM during his absences
• Working closely with SDM’s responsible for their respective towers; Wintel,
Messaging, EUC
• Working with various Managers and Executives from the client side
• Provided on-site training Quality Training for Capgemini Teams in China and
Romania

• managing team performance proactively
• Providing a first point of escalation for the team in respect of service/delivery
issues (clarification of the Escalation process for SD)
• Managing recruitment process to ensure continuity of the Service

• Trainings for Teams ( Account Administration and ITSM Academy program)
• Coordinating High priority issues and contacting with resolving teams
• Checking the quality of provided services

• IT support for UK Capgemini employees (undertaking initial diagnostics of the
incident)
• Trainings for new joiners
• Taking part in shadowing program - Team Leaders and Problem Management
• Taking part in mutualisation project for NAITICS & UKITICS
• Voice services – Telecommunication devices support

• Customer service
• Catering and Minor deliveries

• Leading groups of children from 7-12
• Providing basic introduction into classical ballet
• Taking part in Summer Holiday Camps with extensive dancing programme