пропозиції роботи
Leszek Bazarnik
IS European Help Desk Manager, Philip Morris International Service Center Europe
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
Active Directory
Call Center Architecture
Coaching
Umiejętności komunikacyjne
Negocjacje kontraktu
Certyfikat ITIL v3
Mentoring
Microsoft Office
Motywacja
Prezentacje
Project Management
Service Desk Management
Six Sigma
Praca w zespole
Zarządzanie zespołem
Języki
angielski
biegły
Doświadczenie zawodowe
IS European Help Desk Manager
Managing the delivery of Help Desk services in EU & EEMA region. Managing contract with supplier. Supervising implementation of centralized support to affiliates that were using local processes. Driving standardization between regions including end user self-service forms, unified processes etc.
Service Desk Manager
Managing a team of 70 people working on Service Desk and tier 2 groups (application support, dektop support)
Senior Team Leader
Supervising a Help Desk Team supporting end users in various languages. Coordinating agent's daily tasks; ensuring that quality service is delivered to customer; monitoring performance and ensuring service level targets are reached. Conducting employee review's, quality assurance audit's etc.
Program Manager
Responsible for IT services provided to our customer internationally. Responsible for developing long term partnership by actively extending services portfolio and driving continous improvement on the current services. Managing staff of more than 70 specialist in Service Desk and functional teams as well as facilitating their global cooperation with other global and local IT support teams.
Operations Analyst
Creating a report base for SLA's and OLO's showing Help Desk performance. Performing data analysis. Creating ad-hoc reports and automating existing one's. Working with Business Objects and Excel. Building VBA scripts for data extraction. Supporting Team management with agent's performance reports etc.
Incident Manager
Involved in incident management process within Service Desk environment. Monitoring requests for support lifecycle and ensuring minimal impact on business. Performing ad-hoc analysis, and extracting reports to provide problem management with re-occurring issues and base for root cause analysis.
1st Level Help Desk Agent
1st level IT support in English for end users. Working in Service Desk environment. Handling e-mails and calls, providing 1st level analysis, diagnosis and resolution.
Sales Clerk
Holding Liwa Sp. Z.O.O - Delikatesy 13
Customer service in high standard shop with Italian products (food, sweets, wine's etc.)
Szkolenia i kursy
ITIL 3.0 Foundations
ITIL 3.0 Intermediate: Service Strategy
Six Sigma Green Belt
FCE, CAE, LCCI certificates of English
ITIL 3.0 Intermediate: Service Strategy
Six Sigma Green Belt
FCE, CAE, LCCI certificates of English
Edukacja
Informatyka i Ekonometria, magisterskie
Uniwersytet Ekonomiczny w Krakowie
Specjalizacje
Finanse/Ekonomia
Inne
Zainteresowania
Basketball, Volleyball - playing in amateur league's
watching movies
reading books
watching movies
reading books
Grupy
UEK
Uniwersytet Ekonomiczny w Krakowie, założony w 1925 roku, to jedna z najlepszych państwowych uczelni ekonomicznych w Polsce, a jednocześnie największa uczelnia ekonomiczna w Europie Środkowej.
ITIL V3
ITIL V3 - Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.
Usługi Informatyczne Outsourcing IT
Grupa poświęcona wymianie informacji na temat szeroko pojętych usług informatycznych
