Karolina Ono

01.10.2012- 01.10.2014 Two year holiday due to Language course in Japan

I 2011 – IX 2012
IT Department- Senior Operations Executive 2nd line SAP support
• Incident Management – resolving incidents and applying Known Errors, Workarounds
• Processing authorization service requests (assigning/removing roles, unlocking, resetting passwords etc) when necessary
• Identifying and registering Changes and Problems
• Creating work instructions
• Business Excellence Officer function – auditor of work space quality and security policy, 5S obey
• Improvement coordinator – support on ideas implementation, supervisor of project launching
• Vendor Query Portal (03.07.2012-01.10.2012)
• Creating accounts for vendors
• Support for users of the portal
• Encourage users to use the portal
• Transition support of IE01 (01.04.2012-02.07.2012)
• Taking part in UAT and support of implementation of new company code
• Trainings and support of user during daily work at SAP
• Instruction preparation
• Knowledge transfer of process to Pune

XI 2009- XII 2010
Procter & Gamble REA Master Data department- Process Executive
• Maintaining products at systems to paid recycling charges
• Searching for technical data of products all around the world in different plants ,with high proactive attitude
• Automation of process and creating report to raise quality of process

VII 2009- XI 2009
Fixed Assets and GR/IR Department- Process Executive
• Processing Fixed Assets respective organizations
• FA master data creation and changes in SAP;
• Preparing and verifying FA and GRIR reports for internal and external customers (eg ICSs – Internal Control Standards)
• GRIR Automatic / Manual clearing;
• Analysis of open items per PO (Purchasing Order) and/or GL accounts;
• Helping all time during overloads for a team as a bench;
• Taking part in project of Philips process interception

I 2008- VII 2009
Banking Statement Department- Process Executive
• Allocating bank charges and huge variety of payments, reconciliation
• Taking a part in migration to India, harmonization of process, preparing instruction, teaching
• Cooperation with most of the European country

• preparation of the food
• driving and using machines to send the product, operating labels

• teaching adults, children
• preparation to TOIEC

• Service for clients, support on loyalty program
• Attendance of shop and station products accessibility and interior's appearance
• Receive of deliveries and custody of warehouse
• Preparation of reinforcements

Preparation of audits and reports for products in shops of Łódź Providence