Jaroslaw Zurawski

Responsible to drive strategy and operations of Enterprise Service Management (70+ countries, 20k users, 24/7). Responsible for the quality, cost and timeliness of all service delivery, on-going business alignment and executive communication and strategic collaboration. Taking care about Service Operations, Software and Hardware Assets Management, Service Design and Solution, BCP/DR, Transition and Change Management, Identify Access Management and Global Access Management. Owning IAM solution. Leading collaboration with Security Operations to safeguard inhouse/cloud platforms & hybrid workplace, minimising threads level and proactively respond to the day zero vulnerabilities (CrowdStrike, Kenna, Qualys, Zscaler). Responsible for thread removal operations and patching strategy (firmware, software, OS level, applications, parameters). Owning ServiceNOW solution as the ITSM platform not limited to the IT use only (ITIL, DevOPS, SecOps, CMDB, Assets, User Experience Portal). Comfort with SOX requirements.

Achievements:
• Increase business productivity by reducing ciritcal global incidents from 10+ daily to 3+ monthly and achieving 99.8% SLA.
• Stabilisation of service after organisational transformation and change of service provider.
• Create strategy and execute plan to move company operations and users & call centers to digital remote workplace and secure IT business continuity at the beginning of Covid outrage.
• Restoration of service and operational readiness of the company after the Cyber Incident, securing and reconnecting 20k end user devices.
• Implementation of the global IAM solution.
• Safeguarding AD and VPN access with MFA.
• Safeguarding AD Domain Federation between Natura and Avon (on premise & Azure)
• Create & Operationalise hybrid users model & support model after acquisition of Avon by Natura.
• Leading stream to create future model of the Digital Workplace in Hybrid Operation.
• Leading support relation with HCL, InfoSys, iSoftStone, Akamai, Dell, Cisco

Accountable to delivery End to End IS solutions and services to ABB global and local business units (>130k users), in line with agreed schedule, budget, scope and quality. Lead Global IS Domain Organization (International Team of 50+ professionals). Alignment with stakeholder and set up budget in line with priorities and requirements. Accountable for continuing improvements and lowering TCO. Leading merge actvities (IT4IT scope) related to the aquiistion of GE BU by ABB. Lead deinvestment activities (IT4IT scope) related to Hitachi & ABB JV creation.

Achievements:
• Delivered 3.5 million $ savings, increase efficiency of the organization. Transition organisational model. Significant contribution to Application Portfolio Optimisation Project.
• Leading implementation of IAM & PAM with SAP IDM system. Comfort with SOX requirments.
• Run ServiceNOW as One Portal for IT, R&D, HR, Supply Chain and Finance
• Key systems in portfolio: SAP IDM, ServiceNow, Application Lifecycle Management, SharePoint, PlanView, Apptio, Automation, MuleSoft, BizTalk, SAP PI.

Accountable for leading international team (Singapore, India, Poland, The Netherlands, UK, USA) providing support for a global SAP instance hosted at a private cloud. Responsible for SAP hosting, SAP Basis, Solution Manager and ALM, delivering functional business changes, safeguarding rollouts and go-lives. Accountable for the system's stability, support and troubleshooting, code optimization, functional and technical upgrades, security, volume management, process improvements & SAP quality management. Responsible for relationship management with Capgemini, SAP, IBM. Leading and sustain SAP HANA 24/7 (100+ apps) for two Global Enterprise >3500 users (40+ countries).

Achievements:
• Setup SAP as End to End Managed Service,
• 350+ Days without Major Incident,
• Migration to S/4 HANA,
• Improve Service with SAP Center of Excellence Certification,
• Contracts Renegotiation with Major MSP leading to 10 million $ cost savings
• Zero Critical Defects Rollouts.

Accountable to delivery globally services in line with requested SLA, budget and scope. Leading international service team. Set up and maintaining budget. Preventive maintenance and escalation management. IT Business Relationship Management with Business Worldwide (40+ countries).

Achievements:
• Creation and Implementation of Common Service Standards,
• Implementation of Virtual Global Service Organization for 30+ countries,
• Global Implementation of Service NOW,
• Manage and re-negotiate global contracts leading to continues improvement and lowering TCO,
• Setting smart KPI


Achievements:
• Reorganization & Optimization of IT Department,
• Deployment ERP Microsoft Dynamics & Quick View, MRPIII in Axapta, 1C Ukraine,
• Implementation of security standards & ISO 9000,
• 650+ business process changes to the AX,
• Reorganization & Optimization of Business Processes & Organization,
• Introduction of SMART KPI for Sales, Business Reporting,
• Introduction of improved Pricing and COGS calculation.

Achievements:
Creation of IT Department in Henkel PL, First SAP R/3 deployment in Poland, Deployment of Corporate Standards, Global Business Continuity and Disaster Recovery Project. Organize and supervision creation of One Henkel Office.
• Manager Y2000 Project (Cross Functional). Security Officer,
• IT Manager RUSSIA 2007-2008 - Healing of IT Department, Recruitment of new IT Manager, Project of the new office in Moscow,
• IT Liaison for Belarus. 2006-2009 - Coordination of IT Work at Belarus, bringing corporate standards, 1 C implementation,
• TOP 25 IT - Corporate Program for the best IT worldwide. Project High Efficient IT Organization, Safe 11 million $,
• ITIL & Remedy implementation in CEE (18 countries), Service Manager CEE (18 countries). Continues improvements, setting smart KPI's, retraining of user community, escalation management. Special projects in the region like AKZO Noble North Star acquisition.

Creation of IT Department, implementation of integrated ERP System HAI EUROPE and QAD MFG/PRO. Development of Management BI system, creation of NVO & VO calculation system, margin calculation and simulation models.