Dominik Nawacki

• Manages End to End delivery for Data Services with key focus on SLA/KPI compliance for the area.
• Ownership for Data Services area to provide the services within scope with assistance from
technical leads.
• Assists Lead ODM in managing the wider service, contributing to the relationship with the client to
ensure a high level of satisfaction.
• Coordination with various Service Delivery teams (Data Center, towers in India, process teams etc.
• Tracking incident queues and following up with Internal Team for closure (Backlog < 3 %) .
• Drive D-STUM & WOM
• Ownership of environment – Ensuring stable robust environment, helping to solve complex and
critical issues.
• Ensures that cost control is maintained for the assigned project codes and recognizes commercial
opportunities.
• Invoicing Data Services towards customer
• Handles customer disputes regarding invoicing
• Ensures timely delivery of servers and equipment’s & support from various suppliers
• Service review with Customer on weekly/monthly basis

• Responsible for managing about 30 technical engineers settled in technology services.

• Administering workstations, solve incident and perform requests applying standardized operating procedures
• Drawing up the diagnostic enabling the cause(s) of failure to be identified, resolving failures drawing procedures, update knowledge database
• Solve incident linked to the infrastructure (NIS, NIS+, NFS, FLEXLM,LUM)
• Knowledge on CAD/ CAE environment and their applications (Catia, Cadds, Dvise, patran, nastran)
• Usage of special tools for distribution of software (AWM, Tivoli, scripts)
• Managing:
• Access to systems platforms, user access to different applications
• Network services (NFS, NIS, NIS+)
• System security: making certain of data integrity
• Installing system and application using Ignite, Tivoli, scripts, tools
• Monitoring systems so as to guarantee integrity of files

• Analyzing and routing incidents and requests to the offshore team or local teams in various countries concerned (Germany, France) while using client’s management tools,
• Clarifying issues and/or requirements with the requestors and poolroom management in the concerned language area on the client’s side,
• Regular checks and reporting activities regarding availability within the power workstation park in scope,
• Maintaining and keeping the relevant process/procedure documentation up-to-date,
• Basic asset administration (updates, corrections),
• Analyzing, comparing, updating and correcting the data concerning the power workstation park in scope while using appropriate access/tools (UNIX shell, Magic, AWM).