пропозиції роботи
Dominik Ignacik
Service Controller, Fujitsu Technology Solutions Sp. z o. o.
Łódź,
łódzkie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Języki
polski
ojczysty
angielski
podstawowy
duński
podstawowy
Doświadczenie zawodowe
Service Controller
- Controlling the level of service and monitoring workload on an IT Service Desk for several international customers (Dutch, Italian, American, German, Russian, Finnish) on a shared desk environment.
- Acting as single point of contact/point of escalation for Service Delivery Managers and Project Managers from the customer's side.
- Transition of a new project for an international customer from Tallinn to Lodz.
- Distributing the workload among Customer Support Agents.
- Monitoring the Service Level Agreements.
- Providing trainings for new employees as well as continious support for more experienced Agents.
- Creating procedures and instructions for the Service Desk.
- Translating trainings and instructions.
- Acting as single point of contact/point of escalation for Service Delivery Managers and Project Managers from the customer's side.
- Transition of a new project for an international customer from Tallinn to Lodz.
- Distributing the workload among Customer Support Agents.
- Monitoring the Service Level Agreements.
- Providing trainings for new employees as well as continious support for more experienced Agents.
- Creating procedures and instructions for the Service Desk.
- Translating trainings and instructions.
Customer Support Technician
- Providing service for international customers in English and Dutch over the phone and via e-mail.
- Solving basic IT issues, taking remote connection with workstations, working in AD, forwarding more difficult incidents to 2nd and 3rd levels.
- Handling Major Incidents according to procedures.
- Fulfilling additional tasks, like e.g. updating procedures, translating training material, managing customer satisfactions surveys.
- Solving basic IT issues, taking remote connection with workstations, working in AD, forwarding more difficult incidents to 2nd and 3rd levels.
- Handling Major Incidents according to procedures.
- Fulfilling additional tasks, like e.g. updating procedures, translating training material, managing customer satisfactions surveys.
Szkolenia i kursy
Network fundamentals
Basic use of AD and Exchange
Reporting tools
Knowledge of MS Office, various Service Desk tools, taking remote connection
Basic use of AD and Exchange
Reporting tools
Knowledge of MS Office, various Service Desk tools, taking remote connection
Edukacja
Informatyka, inżynierskie
Społeczna Wyższa Szkoła Przedsiębiorczości i Zarządzania w Łodzi
Filologia angielska, licencjackie
Uniwersytet Łódzki
Specjalizacje
Inżynieria
Monterzy/Serwisanci
Zainteresowania
Writing music, performing, listening to music
Brewing
Video games
Brewing
Video games
Grupy
Uniwersytet Łódzki
Uniwersytet Łódzki powstał 24 maja 1945 roku jako kontynuator dorobku wcześniejszych instytucji działających w okresie międzywojennym w Łodzi. Obecnie jest jedną z największych polskich uczelni.
