Artur Błoński

Main tasks:
• Management of day-to-day project activities
• Identification of resources required for the project along with proper resources leveraging during execution phase
• Development of project deliverables and ensuring proper signoff through stage gate reviews
• Effective risk management and mitigation plan creation and execution
• Management of project budget through analysis of project profitability and resource utilization
• Proper project change management
• Cooperation with Operations Teams on a daily basis
• Holding regular team / stakeholders meetings
• Regular reporting on project progress to all stakeholders

BP DCT SMC Problem Management Team

Global Problem Management Process owner:

• Enable the effective operationalisation of the Global Problem Management Process
• Acting as champion for the new process
• Creating and maintaining a network of the Problem Management contacts within the SDO’s and Service Domains
• Facilitate the resolution of the complex problems (White Space) and root cause analysis requiring the input of the multiple functions / SDO’s and appropriately escalating with a cross Service Domains/SDO Impact
• Assuring that problem escalation procedures are followed appropriately
• Prioritisation of problems from a global perspective
• Assuring the analysis of the aggregate global incident data to identify key trends, looking at underlying causes of these trends and putting in place / taking corrective actions
• Ensuring that active knowledge sharing exists between all PM’s

• Creating and maintaining procedures for escalating problems, creating a network for the problem management under the problem manager
• Assisting in the creation of new processes for the EMEA problem management process,
• Analyzing the aggregate incident data to identify key trends
• Creating and preparing data for reviewing the efficiency and effectiveness of the problem management process
• Designing, developing and maintaining theASP.Net application for problem management workflow,
• Assisting with the prioritisation of problems,
• Designing and implementing the interface for the customer ticketing system with SSIS packages,
• Designing and implementing the export interfaces for the customer .Net WEB application with SSIS packages,
• DBA consultancy for company customers. Responsible for:
- performance tuning the database and stored procedures.,
- designing database structure,
• Designing and implementing the MS SQL replication component via WAN,
• Developing, editing and maintaining the advanced ASP. Net Web reporting tool for global the Thread and Vulnerability Management group
• Designing, developing and maintaining the advanced ASP. Net Web application for the Site Assessment and Transition Readiness group
• Developing and maintaining the advanced ASP. Net Web application for the KPI’s and performance matrix for the EMEA Operational Support group
• Developing, editing and maintaining operating procedures and standards workflow for the global Thread and Vulnerability Management group
• Assisting the Global Enterprise’s Management members in project management areas:
- Problem Management
- Team Management
• Assisting in recognising and identifying potential areas where existing operation services policies and procedures require change, or where new policies required to be developed, and making recommendations in these areas.
• Conducting meetings on operational management level for purposes of presentations, reviews and approvals of recommendations, etc.
• Working with other service line and operational groups as necessary.
• Assuming additional responsibilities as required

• Providing 1st, 2nd and 3rd line support, supporting 24x7, providing on-call cover at the Customer Care Center for C++, C# and .Net Customized Applications for large blue chip companies around the World in the following industries: automotive, pharmaceutical, defense, financial and others
• Designing, developing and testing complete customized add-ons solutions for company customers
• Collaborating with the Software Services Team, the Project Management and other software developers to ensure the high quality of the released software,
• Cooperating with the Software Services Team to ensure maintaining company standards of the database structure and design,
• Designing, developing stored procedures, triggers and views in T-SQL, PL/SQL,
• Designing and implementing support incident reports in the Crystal Reports,
•Identifying issues/problems quickly and accurately and resolving them in a timely structured and logical way, thoroughly exploring the background and alternatives
• Very successfully building a strong relationship with key customers.

• Managing day-to-day running operations, administrating and supporting the LAN and WAN infrastructure consisting of intranet and corporate web servers, file and print servers, database, servers, remote access servers, proxy/firewall servers, DNS-DHCP servers and switching/routing hardware.
•Making hardware and software recommendations and giving support to customers using Symantec and Microsoft products.
• Working with companies to implement solutions to business problems based on Microsoft solutions.
• Maintaining a customer working network infrastructure (AD, MS Exchange 5.5, IIS, DNS,FTP and file server)
• Configuring network servers, implementing virus protection and other security solutions.
• Supporting the customers efforts to ensure their equipment and software was year 2000 compliant.
• Successfully implemented and supported Symantec AntiVirus solutions for a big Polish bank network.