Anna Kaliszczak

Various types of reporting activities
Filing and handling purchasing contracts
Collecting data from the vendors and stakeholders
Creating Purchase Order and Requisitions
Contact with Suppliers, managing deliveries
Matching invoices in SAP
Claims management
Creating procedures

Reflecting requests in ITSM system.
Providing competitive quotes to the customer.
Managing incidents in the system, chasing 3rd party suppliers and respective teams regarding the orders. Providing information about hardware, software and networking.

Creating, modifying and managing user accounts in Active Directory
Operating within MS Exchange on a basic level
Working with RSA Console, Citrix, ITSM
Cooperating closely with bundle suppliers and Business Service Managers
Reviewing, responding to, and raising escalations on customer’s behalf

Obtaining quotation for the client- I am first line contact for the customer, he has to add information in the system- open new request and add notes what he needs

Obtaining financial/security approvals for quotations and requests
Validating request
Liaising suppliers

Providing guidance and assistance to customers in Procurement area

Contacting RR Technology Office and Product Owner s in order to obtain clarification regarding products and in order to set up a process for requesting particular product

Preparing work instructions – many procedures has changed during my work so I had to set up new processes align with product owners and security

Events management – Away Day, Carnival Ball for 800 employees.
Comprehensive and proactive diary management to ensure productive time usage and potential.
Itinerary planning to ensure seamless logistics and to maximise exposure to clients and potential clients/partners.
Liaison with external clients and partners, and their offices to promote a good relationship and ensure desired access.
Liaison with clients and staff on behalf of the Head of ITO Eastern Europe
Ad-hoc projects as required.
Procurement/tender organisator
Business Development support

Communicated pricing and promotional activity of the business.
Supported Business Managers on the development of trade presentations, business plans, marketing plans, (TPMs and LTAs – SAP) sales information, and new product launches.
Carried out daily updates of general queries from the sales team.
Issued ad hoc market reporting on industry trends from desk research.
Provided general administrative support for the sales and marketing team.
Supervised credit and debit control.

USA (Work and Travel)

Cooperation with American Embassy
Contact and cooperation with American employers
Employment service for students on US market