Anna Osowska

Senior Customer Complaints Service Representative with French,
Main responsibilities:
1. Logging, updating and following up in the systems all complaints (order management, logistics, carrier, other)
2. First and/or second point of contact for receiving and registering service Complaints from customers (hospital, private and clinical lab, industry, research) and from remote Customer Care and Sales teams
3. Managing customer expectations and keeping their satisfactions on high level
4. Processing credit notes in line with policies
5. Handling product replacements in line with policies
6. High quality of customer servicing in oral/written interactions

HR Operations Specialist with French,
Main responsibilities:
1. Administration of employee data
2. Support, explanations and solutions to personnel administration cases for employees,
managers and HR departments
3. Effective addressing and resolving all administration queries
4. Performing tasks and transactions with full compliance to country specifics, rules,
procedures and regulations
5. Absolute compliance with the principles of confidentiality of personal data (files,
systems, documents, programs)

Purchasing Specialist with French,
Main responsibilities:
1. Workload Coordinator of the Team
2. Processing orders accurately and in a timely manner
3. Managing orders compliance with country specifics, rules, procedures and regulations
4. Resolving all issues regarding processing orders
5. Dispatching orders to suppliers