Agnieszka Jochymek

• Maintaining service’s quality level by regular workload monitoring,
• Monitoring and escalating high priority incidents,
• Handling escalations in a timely and effective manner;
• Providing regular reports and documentation,
• Dealing with the customer’s claims in a professional manner which increases customer’s trust and satisfaction,
• Coordinating new procedures and processes implementation,
• Supporting client’s data with knowledge and utilization of ITSM, EARS

• IT Support for European Customers, English and Italian support,
• Handling calls from clients, resolving issues and maintaining user's accounts for several systems and Network.
• Resolving many issues related to workstations, printers, network, VPN
• Administrating Active Directory, Corporate Directory and IP phones
• Training of new team joiners.

• Managing the executive’s calendar ensuring efficient use of time,
• Scheduling meetings,
• Receiving visitors,
• Providing high level administrative support
• Handling and prioritizing incoming communications,
• Organizing business events, travel&accomodation.