Języki
angielski
biegły
Doświadczenie zawodowe
IMOC (Infastructure Management Operations Center) Technical Support Engineer
• Incident management of high priority calls
• Monitoring and supervising the IT system peripherals and operations of our client's IT layout (Mainframe -MVS, Unix, AS/400, AIX, Sun Solaris and Windows 2003)
• Follow a standardized process consisting of explicit and precise procedures,
• Respond to the system alarms by providing first and second level assistance
• Creating reports for company Clients and shift managers, updating existing documentation and writing new procedures
• Providing technical support for high priority incidents and contacting Suppot Teams from United Kingdom, Germany, India
• Software used: BMC Remedy 6-7,6, IBM Access for iSeries, iSeries Navigator, Unicenter Remote Control, Veritas Backup, Citrix , Putty, MS Sql Management Studio,
• Monitoring and supervising the IT system peripherals and operations of our client's IT layout (Mainframe -MVS, Unix, AS/400, AIX, Sun Solaris and Windows 2003)
• Follow a standardized process consisting of explicit and precise procedures,
• Respond to the system alarms by providing first and second level assistance
• Creating reports for company Clients and shift managers, updating existing documentation and writing new procedures
• Providing technical support for high priority incidents and contacting Suppot Teams from United Kingdom, Germany, India
• Software used: BMC Remedy 6-7,6, IBM Access for iSeries, iSeries Navigator, Unicenter Remote Control, Veritas Backup, Citrix , Putty, MS Sql Management Studio,
Szkolenia i kursy
Altkom Akademia UX00 - PODSTAWY PRACY W SYSTEMACH UNIX DLA UŻYTKOWNIKÓW
Altkom Akademia Writing Queries Using MS SQL Server 2008 Transact
Altkom Akademia Writing Queries Using MS SQL Server 2008 Transact
Edukacja
Zainteresowania
motoryzacja, grafika komputerowa, szkic
Grupy
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie
Akademia Górniczo-Hutnicza to jedna z najlepszych i najbardziej renomowanych polskich uczelni, od lat zajmująca czołowe miejsca w rankingach szkół wyższych. Przoduje w dziedzinie nowocze