Umiejętności
AML
Credit Card Fraud
Due Diligence
Fraud Detection
Microsoft Office
Microsoft Access
Know your customer
AML Operations
Fraud Prevention
Banking & Finance
Fraud Analysis
G-suite
Języki
polski
ojczysty
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Consumer Fraud Analyst
Groupon Shared Services
- Investigation and resolution of suspected instances of consumer fraud such as the use of stolen
credit cards, the fraudulent generation of referral credit, or disingenuous complaints;
- Gathering evidence and information for chargebacks defence;
- Monitor and investigate merchants’ credit card processing activities using internal and external
monitoring tools (Accertify, Zendesk; Adyen ect.);
- Train customer service and merchant-facing departments on best practices on how to handle
potentially fraudulent transactions or high risk products;
credit cards, the fraudulent generation of referral credit, or disingenuous complaints;
- Gathering evidence and information for chargebacks defence;
- Monitor and investigate merchants’ credit card processing activities using internal and external
monitoring tools (Accertify, Zendesk; Adyen ect.);
- Train customer service and merchant-facing departments on best practices on how to handle
potentially fraudulent transactions or high risk products;
Fraud Prevention Specialist
- Managing inbound and outbound customer calls;
- Investigating and detecting fraud on customer accounts;
- Providing consumer interviews related to high risk transactions;
- Preventing suspicious and fraudulent activities from being performed through MGI systems and
partner companies;
- Preparing team’s schedules; training new employees; taking care of social media cases
- Investigating and detecting fraud on customer accounts;
- Providing consumer interviews related to high risk transactions;
- Preventing suspicious and fraudulent activities from being performed through MGI systems and
partner companies;
- Preparing team’s schedules; training new employees; taking care of social media cases
Business Analyst
- Performing Customer Due Diligence in terms of AML policy: identifying and verifying the structure
of corporate clients;
- Building up and managing contacts with the Relationship Bankers.
- Internal projects coordination; training new employees (AML/KYC issues; Complex structures like
Trusts, Funds, Charities; Risk Assessment model; Internal KYC systems usage);
- Preparing daily reports of Team's performance
of corporate clients;
- Building up and managing contacts with the Relationship Bankers.
- Internal projects coordination; training new employees (AML/KYC issues; Complex structures like
Trusts, Funds, Charities; Risk Assessment model; Internal KYC systems usage);
- Preparing daily reports of Team's performance
Szkolenia i kursy
- Management Fundamentals;
- Managing and work organizing;
- Compliance and Due Diligence procedures;
- LEAN standards;
- Automotivation
- Managing and work organizing;
- Compliance and Due Diligence procedures;
- LEAN standards;
- Automotivation
Specjalizacje
Bankowość
Analiza/Ryzyko
Call Center
Konsultanci
Internet/e-Commerce/Nowe media
Sprzedaż/e-Commerce
Obsługa klienta
Finanse/Bankowość/Ubezpieczenia
Zainteresowania
leading rock band as a guitarist; jogging, skiing and cooking; postmodernism in literature