пропозиції роботи
Małgorzata Mazurkiewicz
Happily Employed :)
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Crystal Reports
DemandTools
Google Apps
Microsoft Office
Salesforce.com
Analiza danych
Bazy danych
Umiejętności analityczne
MS Excel, VBA Basic
SQL basic
Raportowanie i analizy
Języki
polski
ojczysty
angielski
biegły
francuski
podstawowy
Doświadczenie zawodowe
Customer Data Coordinator
Assist Sales Operations with long term data cleansing project related to salesforce.com.
Work with the Global Sales Operations and Global Channel team to review, consolidate and delete duplicate and invalid records in salesforce.com.
Work with Customer Master team to ensure that records coming into salesforce.com from Oracle and records imported from other ERP systems are identified and use as primary record.
Handle the inbound requests for adding new records into Salesforce.com.
Work with the Global Sales Operations and Global Channel team to review, consolidate and delete duplicate and invalid records in salesforce.com.
Work with Customer Master team to ensure that records coming into salesforce.com from Oracle and records imported from other ERP systems are identified and use as primary record.
Handle the inbound requests for adding new records into Salesforce.com.
Credit Risk Management - Data Coherence Specialist
Produce, validate and quality assure, analyse and submit reliable management reports - regularly and on ad-hoc basis.
Develop queries to extract data on department needs.
Creating and adjusting reports regarding Clients Business Reviews - monitoring all stages of the process.
Conducting manual and automatic controls regarding data integrity between systems.
Measuring KPIs and SLA.
Creating and managing Control Forms (documents describing processes performed by Data Integrity Office).
Develop queries to extract data on department needs.
Creating and adjusting reports regarding Clients Business Reviews - monitoring all stages of the process.
Conducting manual and automatic controls regarding data integrity between systems.
Measuring KPIs and SLA.
Creating and managing Control Forms (documents describing processes performed by Data Integrity Office).
Reporting Specialist
• Producing daily, weekly and monthly reports (KPI, Service Desk Performance, dashboards etc.)
• Producing ad-hoc reports requested by client
• Measuring agent’s KPIs
• Remedy and HiPath Databases connecting via Crystal Reports
• Building and maintaining succesful working relationship with Operations Managers & Team Leaders
Incident Management Administrator (od 2007-01 do 2008-12):
• Responsible for incident detection and recording; clasification of all incidents and initial support; investigation and diagnosis, resolution and recovery, incident closure; incident ownership, monitoring, tracking and communication.
• Preparing statistical reports (daily, weekly and monthly reports) and Root Cause Analysis reports.
• Producing ad-hoc reports requested by client
• Measuring agent’s KPIs
• Remedy and HiPath Databases connecting via Crystal Reports
• Building and maintaining succesful working relationship with Operations Managers & Team Leaders
Incident Management Administrator (od 2007-01 do 2008-12):
• Responsible for incident detection and recording; clasification of all incidents and initial support; investigation and diagnosis, resolution and recovery, incident closure; incident ownership, monitoring, tracking and communication.
• Preparing statistical reports (daily, weekly and monthly reports) and Root Cause Analysis reports.
Helpdesk Consultant
Handling calls from users of Sez@m electronic system and providing first line support.
Szkolenia i kursy
04.2012 - VBA in MsExcel
03.2011 - IBM Cognos
07.2009 - Improving Your Cross-cultural Communications
05.2009 - Communicating and Influencing
05.2009 - Autopresentation and Public Speeches
03.2009 - ITIL Foundation v3 certificate
03.2009 - Crystal Xcelcius Professional 4.5
11.2008 - Managing Data and Distributing Reports with Crystal Reports XI
10.2008 - Communication and Team Cooperation - Nowe Motywacje Sp. z o.o.
07.2008 - Microsoft Office 2000 - Excel for Power Users
06.2008 - Visual Basic for Excel
11.2007 - Crystal Reports 11
2009 - Semester of General English at Vivid Language School
2007 - Semester of Business English at Hologram Language School
2003 - Semester of Business French at Cracow University of Economics - Certificat de français professionnel
03.2011 - IBM Cognos
07.2009 - Improving Your Cross-cultural Communications
05.2009 - Communicating and Influencing
05.2009 - Autopresentation and Public Speeches
03.2009 - ITIL Foundation v3 certificate
03.2009 - Crystal Xcelcius Professional 4.5
11.2008 - Managing Data and Distributing Reports with Crystal Reports XI
10.2008 - Communication and Team Cooperation - Nowe Motywacje Sp. z o.o.
07.2008 - Microsoft Office 2000 - Excel for Power Users
06.2008 - Visual Basic for Excel
11.2007 - Crystal Reports 11
2009 - Semester of General English at Vivid Language School
2007 - Semester of Business English at Hologram Language School
2003 - Semester of Business French at Cracow University of Economics - Certificat de français professionnel
Edukacja
Modeling and Forecasting Economic Processes, Economic Information Technology, magisterskie
Akademia Ekonomiczna w Krakowie
Specjalizacje
IT - Administracja
Administrowanie bazami danych i storage
IT - Administracja
Zarządzanie usługami
Zarządzanie jakością
Zapewnienie jakości
Zainteresowania
Video games, movies, reading, soundtracks, tv series
Inne
Driving licence
Grupy
Business IT
Grupa firm branży IT / INTERNET. Liderzy i Eksperci. Wydarzenia branżowe rynku IT (B2B). Zarządzanie IT, badanie IT, startupy IT, technologia IT, internet IT, ebiznes IT.
CRYSTAL REPORTS
Grupa poświęcona tematyce Crystal Reports i innym zagadnieniom raportowania w tym narzędziu.
EXCEL w praktyce
Pytania, wskazówki, odpowiedzi, komentarze, usprawnienie pracy w EXCELu. Cel: wzajemna pomoc, wymiana doświadczeń, propozycje usprawnień pracy
ITIL V3
ITIL V3 - Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.
Kino
Kinomaniacy, przyłaczcie się! Może ktoś oglądał ostatnio ciekawy film, albo chce pogadać o swoim ulubionym reżyserze, aktorze, filmowej scenie.
Rozwój specjalistów IT
Grupa dla osób zainteresowanych szeroko pojętą branżą IT. Dyskutujemy tu o ścieżkach rozwoju, szkoleniach, nowościach, trendach, analizach. Dzielimy się dowświadczeniem i kontaktamy.
