Anna Laura Santella

Social Media Support specialist, CTM Teleperformance Polska

Warsaw, mazowieckie

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Umiejętności

Microsoft World, Power Point,

Języki

włoski

ojczysty

angielski

biegły

rosyjski

biegły

Doświadczenie zawodowe

Social Media Support specialist

CTM Teleperformance Polska

Admistrative specialist

Michelangelo Publishing house

Managing the relationships with national and international authors;
 Setting page layout and Italian language proofreading;
 General commercial administration.

Customer Service Representative

Aurora Customer service

Providing E.ON, Mediaset Premium and Vodafone telephone assistance with efficient manner;
 Researching and resolving clients’ complaints and concerns;
 Compiling statistical data for report creation and future use;
 Performing other duties aiding the company in achieving its objectives.

Projekty

Social media speciaist

Providing remote customer support services to Italian and Swiss Adidas and Reebok markets;
 Communicating with customers via WhatsApp, Facebook, Telegram, email and phone systems;
 Customers’ sales recording, management and support through SalesForce CRM application;
 Verification of sent emails, instant messages and phone calls in Italian (as a QA Analist);
 Creation of statistical data reports for future Adidas and Reebok market campaigns.

IB italian brakes

Translation work for commission;
 Interpreting work for commission;
 Managing the relationships with national and international clients and suppliers

Romeo Hotel (****)

Welcoming, checking in and checking out hotel guests;
 Assisting and fulfilling all guest enquiries;
 Night shift experience.

Edukacja

Translation studies and Sciences, magisterskie

Naples state university Orientale

Comparative Languages and Cultures of Eastern Europe, licencjackie