Zaneta Nedza

• Evaluating performance and providing suitable feedback, balancing criticism with positivity and motivation
• Assessing strengths and weaknesses in a participant's performance and identifying areas for further development
• Inspiring confidence and self-belief
• Developing knowledge and understanding of fitness, injury, sports psychology, nutrition and sports science

• Developed highly empathetic business relationships and earned a reputation for exceeding service standard goals
• Customer liaison, problem solving and support experience
• Interdepartmental issue resolving skills
• Line management and staff development coordination responsibilities
• Scheduling of staff shifts to cover peaks and lulls in customer enquiries efficiently