Yash Pal

• 24*7 Support Globally
• Conduct the technical discussion forum for L1 / L2 Engineers
• Troubleshoot L2/L3 escalated issues and provide instant work around on issue.
• Design videoconferencing infrastructure as per client requirement.
• Work with sales team for POC
• Involve in pre-sales activity after proposed solution to customer.
• Create and maintain documentation as it relates to Project & Operational support role model.
• Involve in software/hardware installation, Up-gradation, configuration, maintenance, and troubleshooting of Polycom HDX endpoints, Group series, CX series, DMA 7000, CMA 4000, RPRM, RPAD, RMX 2000, VBP E 5300, RSS, ISDN Gateways (third party), Avaya Communication Manager, Avaya Modular Messaging, Softphone, EC500, Avaya OneX Mobile, ACD and Avaya Media gateways, Cisco CUCM, Microsoft LYNC Server hardware, software, and peripheral devices.
• Develop, implement and maintain policies, procedures, and associated training plans for videoconferencing administration, usage, and disaster recovery.
• Conduct research on videoconferencing products, services, protocols, and standards to remain abreast of developments in the industry.
• Troubleshooting and analytical skills for all UC related issues.
• Plan and test Video network software upgrades as per client need
• Integrate videoconferencing backend and front end infrastructure with third party servers (Avaya, Cisco, Microsoft LYNC, IBM same time & Lotus Note, MS Active Directory, MS Exchange Server etc.)
• Lync Server 2013 and Skype for business 2015
• Demonstrate how to read SIP traces, specifically utilizing Snooper with UCCAPI logs.
• Demonstrate the Active Directory attributes utilized in Lync.
• Demonstrate how STUN/ICE/TURN works and methods to troubleshoot failures in the NAT process.
• Demonstrate how to capture NETMON traces and analyze.
• Demonstrate how to decrypt and analyze an ETL file.
• Involve with Microsoft LYNC server team for integration and troubleshooting part
• Work with LYNC admin team for update on LYNC server.
• Handling UC backend infrastructure development projects.
• Troubleshoot L2/L3 escalated issues and provide instant work around on issue.
• Answers phone calls into our support line.
• First to touch all emails into support, that are created automatically

• Design and maintain company videoconferencing infrastructure.
• Ensuring smooth day to day operations of videoconferencing globally across Bureau Veritas
• Configure networks to ensure their smooth and reliable operation for fulfilling
Business objectives and processes.
• Monitor video performance and troubleshoot problem areas as needed.
• Create and maintain documentation as it relates to network configuration,
Network mapping, processes, and service records.
• Oversee software/hardware installation, Up-gradation, configuration, maintenance, and troubleshooting of Polycom HDX endpoints, DMA 7000, CMA 4000, RMX 2000, VBP E 5300, and ISDN Gateway (p20) hardware, software, and peripheral devices.
• Ensure network connectivity of globally videoconference backend (Video bridges, Gateway, Gatekeeper,) and frontend (Endpoints) equipment’s.
• Develop, implement and maintain policies, procedures, and associated training plans for videoconferencing administration, usage, and disaster recovery.
• Provide support (administration and troubleshooting) for the global VoIP infrastructure.
• Provide support to end-users on full spectrum of VoIP and VC
• Conduct research on videoconferencing products, services, protocols, and standards to remain abreast of developments in the industry.
• Troubleshooting and analytical skills for all Video call or conference related issues.
• Plan and test Video network software upgrades.
• Knowledge of Video network models
• Practice videoconferencing asset management, including maintenance of components inventory and related documentation and technical specifications information.
• Monitor and test video performance and provide VOIP performance statistics and report.