Tomasz Wilczyński

-Monitoring real-time security breach events
-Analysis of detected security incidents
-Categorize security incidents and prioritize them
-Finding relationships between events, correlating cases, branches, alerts, incidents
-Collect key information and describe them for the needs of the second line of support and carers and business system owners
-Cooperation with the second and third SOC line and world-wide markets
-Maintain technical documentation and operational logs

Network monitoring :
-working with IDS and IPS devices
-DLP and UTM solutions, L3 firewalls, WAF's and ACL-based device's

-Taking active role against attack type of SPAM, Phishing and Spear Phishing.
-Taking a training with users via a lot of different SPAM campaigns.

-Participating in DevOps, learning processes and building a ready-made solution

-Close cooperation with IBM and Cisco on the development of playbook processes, solutions, and introductory guides in GSOC processes

-Close cooperation with Threat Intel Department

-Business trips abroad as part of the need

-Ability to work in highly advanced SandBox environment

-Interacting with vendors and customers for problem notification and resolution
-Monitors, troubleshoots, and escalates to appropriate fix agents within the fault and Incident
-Assists with remote restore issues on various network platforms
-Manage incident, problem, and change tickets in accordance with change management guidelines and procedures
-Provide input and feedback for the use and optimization of NOC management applications/tools and NOC processes and procedures
-Provide quality, timely, and accurate end-to-end support for any issues within defined areas of responsibility, including but not limited to phone, email and instant message contacts; document/track incidents in the ticketing system

Tools:
-Fastgis
-ServiceNow
-Jira
-Nagios
-Monitoring based on SNMP protocol
-Monitoring based on SCADA

-Customer support and help in solving customer IT issues (first line of support)
-Coordination - receiving, forwarding to further support lines, and monitoring user requests
-Helpdesk help
-Correspondence and customer support in English
-Analysing customer needs and suggestions
-Registration of notification "Remote Hands" type
-Granting permissions on client portals
-Dedicated product customer support
-Create announcement for colocation and authorize visitors
-Make changes to access lists for collocation and backup offices