пропозиції роботи
Tomasz Pec
Service Manager - Sales Region CEE, Middle East & Africa, TeliaSonera International Carrier
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Języki
polski
ojczysty
niemiecki
dobry
szwedzki
dobry
angielski
podstawowy
czeski
podstawowy
rosyjski
podstawowy
Doświadczenie zawodowe
Service Manager - Sales Region CEE, Middle East & Africa
• Development and implementation of customer operations and strategic plans for the prioritized broadband wholesale customers and the potential prospects
• Overall responsibility for management of customer service and support function in the sales region CEE, Middle East & Africa in order to support business objectives and maintain positive customer experience
• Execution of functional quality assurance and contractual service fulfillment based on the performance measurements
• Operational management and execution towards the strategic network suppliers
• Overall responsibility for management of customer service and support function in the sales region CEE, Middle East & Africa in order to support business objectives and maintain positive customer experience
• Execution of functional quality assurance and contractual service fulfillment based on the performance measurements
• Operational management and execution towards the strategic network suppliers
Management Board, Swedish Business Club
Scandinavian-Polish Chamber of Commerce
• Member of the management board of the Swedish National Section of the Scandinavian-Polish Chamber of Commerce - third largest bilateral chamber operating in Poland
Service Manager - Sales Region Central and Eastern Europe
• Responsible to implement, manage and improve service performance and customer experience in sales region CEE
• Responsible for the regional end-to-end service management and customer operations activities with the primary focus on the key account customers
• Accountable for strategic and operational initiatives with cooperation with regional sales management to support sales and business development
• Relationship management and performance execution with the key network suppliers
• Responsible for the regional end-to-end service management and customer operations activities with the primary focus on the key account customers
• Accountable for strategic and operational initiatives with cooperation with regional sales management to support sales and business development
• Relationship management and performance execution with the key network suppliers
Service Manager - Sales Region Nordics and Baltics
TeliaSonera International Carrier AB (Stockholm, Sweden)
• Responsible for customer communications and regional service and quality management across Scandinavia and Baltic countries
• Define customer strategies and service requirements for the prioritized key accounts
• Define customer strategies and service requirements for the prioritized key accounts
Operational Development Manager at Global Customer Service Center
TeliaSonera International Carrier AB (Stockholm, Sweden)
• Played key role and contributed to the start-up and launch of the TeliaSonera Global Customer Service Center for international wholesale operations (recognized as finalist and awarded Best Customer Care by the World Communication Awards 2006 and 2010)
• Successfully managed and implemented the processes and routines in the newly established Service Center
• Supporting, coaching and training the team
• Modifications and improvements in utilization of the support systems
• Successfully managed and implemented the processes and routines in the newly established Service Center
• Supporting, coaching and training the team
• Modifications and improvements in utilization of the support systems
Edukacja
IFL Executive, Business Acumen Program, studia podyplomowe
Stockholm School of Economics
Business and Technology, magisterskie
Technical University of Lodz, International Faculty of Engineering
Telecommunications and Computer Science, inżynierskie
Technical University of Jönköping (Sweden), International School of Engineering
M.Sc.Eng, Telecommunications and Computer Science, inżynierskie
Technical University of Lodz (Poland), International Faculty of Engineering
German language and culture, magisterskie
Karls - Ruprecht University, Heidelberg (Germany)
Zainteresowania
• Football, sailing, Latin dance, mini-golf, other cultures
Inne
PROFILE
• A sales and operations-oriented manager with wide and successful experience in the management of the customer service businesses in domestic and international markets and in the development and implementation of customer operations and strategic plans
• A hands-on problem solver with a high rate of achievement in organic growth of the service management and support functions
• Excellent written and verbal communication skills, with an eye for detail
• Extremely productive in a high volume, high stress, operational environment
• Good motivator with a can do attitude towards Sales and Business Development
• Wide international experience in broadband Wholesale and International carrier business, including residential periods in Sweden
SPECIALITIES
• Strategic service and quality management towards prioritized accounts for wholesale broadband services (IP, Voice, Capacity and Infrastructure)
• Planning and development of efficient customer support operations
• Relationship management with incumbents, telecom operators, carriers, Internet Service Providers, content providers, system integrators, large corporations or financial institutions
• Sales support and business development in a cross-border and multi-cultural environments
• Network supplier operational management and execution
• A sales and operations-oriented manager with wide and successful experience in the management of the customer service businesses in domestic and international markets and in the development and implementation of customer operations and strategic plans
• A hands-on problem solver with a high rate of achievement in organic growth of the service management and support functions
• Excellent written and verbal communication skills, with an eye for detail
• Extremely productive in a high volume, high stress, operational environment
• Good motivator with a can do attitude towards Sales and Business Development
• Wide international experience in broadband Wholesale and International carrier business, including residential periods in Sweden
SPECIALITIES
• Strategic service and quality management towards prioritized accounts for wholesale broadband services (IP, Voice, Capacity and Infrastructure)
• Planning and development of efficient customer support operations
• Relationship management with incumbents, telecom operators, carriers, Internet Service Providers, content providers, system integrators, large corporations or financial institutions
• Sales support and business development in a cross-border and multi-cultural environments
• Network supplier operational management and execution
