Michał Palusiński

Together with my colleagues have launched a new service for the College and managed to build professional concierge image. Serving around 800 visitors per month, as well as delegates using our 25 meeting rooms.
As a representative of ISS Front of House, working for the client (Royal College of General Practitioners) my responsibilities are:
- issuing passes to visitors and contractors
- ensuring that clients and their guest are met and greeted in a respectful, polite and professional manner
- guests are directed to the relevant meeting rooms or reception
- to be Health and Safety aware

Serving 300-400 customers a day, solving their queries. Managed to implement an IT solution for group check-in to reception, which increased their functionality and speed by 70%. Analysing guest complaints and finding solutions to avoid them in the long term perspective.
Cross training: IT Head office, Meeting & Events, Reception
As a member of Concierge, and later Guest Relations team on luggage porter ¬position I was an ambassador of Sofitel brand.
My main responsibilities were:
- Meet and Greet
- Assisting customers with various room features and resolving all queries
- Administering transfer of luggage to the room with help of vehicles and transportation systems
- Monitoring all guests in the public area ensuring their safety

Interpreting data; developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality; acquiring data from primary or secondary data sources and maintaining databases; working with large databases; quality control of the final product.

dbanie o dobre imię firmy, nadzór nad ilością produktów, składanie zamówień na brakujące towary

obsługa klienta,rozstawianie asortymentu, konserwacja asortymentu

nocne zmiany; uzupełnianie braków w asortymencie

obsługa maszyn pralniczych

Kontrola jakości asortymentu schodzącego z taśmy, nadzorowanie zespołu składającego się z 3 brakarek, nadzorowanie palet schodzących na magazyn