Tetiana Maksymenko

Assisting customers in placing orders via ridesharing platform and phone: efficiently assigned rides to customers, ensuring accurate and timely connections between riders and drivers.
▪Demonstrated strong problem-solving skills to address customer concerns and resolve issues related to ride assignments and scheduling.
▪Contributed to ongoing process improvements by providing feedback on ride assignment procedures, customer preferences, and system enhancements.

Assisting customers via Freshworks ticketing system by providing technical support to aviation professionals for software-related issues and inquiries.
▪Utilized specialized aviation software to diagnose and resolve customer issues, providing step-by-step guidance and solutions.
▪Collaboration with cross-functional teams, including software developers and quality assurance, to escalate and resolve complex customer issues.

▪ Supervised and managed a team of #3 customer service representatives, providing guidance, support, and performance feedback to ensure high-quality service delivery.
▪Collaborated with cross-functional teams, including sales, finance, and operations, to resolve customer inquiries, issues, and complaints in a timely and effective manner.
▪ Use of SAP ERP software to track customer interactions, update master data records, and generate reports for management review.