Szymon Jamka

Assigned to project for Euroclear Bank SA/NV

• Windows XP/7, Citrix support and troubleshooting for local branch and remotely in other offices. Software installation and troubleshooting, SCCM knowledge. Active Directory. Xerox MFP installations, configuration and troubleshooting.
• Mobile solutions administration: Blackberry Enterprise Server. Mobile Iron smartphone manger: IOS, Android. Corporate configuration of mobile devices Ipad and Iphone. BYOD.
• HP Thin Client management reinstallation, configuation of devices in HP Device Manager.
• McAfee Enterprise solutions: McAfee EndPoint Encryption, McAfee ePolicy Orchestrator.
• Hardware: workplace installations(PCs, laptops, Thin Clients, IP Phones and conf units), Cisco VTC units installations and basic troubleshooting: C40, EX90, C20. Network capacity planning and patching.
• Software: ACTIMA, Unicenter Service Desk, VMware vSphare – basics, Cisco Identify Service Engine(NAC troubleshooting)

Assigned to project for our client: MAN Trucks(Office and Industrial IT)

• Windows XP(AD managment groups and users), Lotus Notes, Citrix. Support via Remote desktop and VNC for Citrix users that work on Wyse Thin Clients, helping users with filling workflow etc.
• maintenance/service and configuring Lexmark network printer(x644, c772, c912, c920, x945) also small experience with HP printer
• Siemense HIPATH 4000 IP Communication Platform – experience with AMO: creating new digital phone number, changing displayed name, creating and managing pick-up groups. Experience with Siemens VOIP phone Optipoint 410 standard/advance,
• preparing new PC/Laptops and workplace, OS/software installation(SCCM as software sender), solving software and hardware problems, device Rollout
• troubleshooting network problems