Sebastian Hoczyk

Senior Infrastructure Specialist
Krakow, Lesser Poland Voivodeship, Poland

Umiejętności

AIX CCNA Cisco Certified Debian Linux Microsoft Office MOS PHP TWS Unix Programowanie System Windows Serwery Aplikacje internetowe HP ALM pomoc techniczna ODI 10g Tivoli Workload Scheduler Oracle Data Integrator ODI 11g TWS Scheduling HP Application Lifecycle Management Cisco HP IT Essentials certyfikat ECDL

Języki

polski
ojczysty
angielski
dobry

Doświadczenie zawodowe

IBM Global Services Delivery Centre Polska
Advisory IT Specialist
Position

2nd line support for enterprise grade French clients:
- business application support
- change/incident/problem management and service fulfillment (according to ITIL)
- on-call duty
IBM Global Services Delivery Centre Polska
Subject Matter Expert
Role

- Technical coordination of 5 people team
- Task automation (Bash and Python scripts)
- Correction of recurring incidents and major incidents
- Writing documentation and procedures
IBM Global Services Delivery Centre Polska
IT specialist
Position

2nd line support for enterprise grade French clients:
- business application support
- change/incident/problem management and service fulfillment (according to ITIL)
- on-call duty
Bombardier Transportation Polska Sp. z o.o.
Test Automation Engineer & Software Engineer at Bombardier Transportation
Trial Period

Testing software,
Writing scripts,
Reviewing scripts,
Creating documentation
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Technician
University of Silesia
Managing networking devices,
Managing servers (Windows, Linux),
Technical support (employees, students),
Servicing computer laboratories,
Managing Microsoft DreamSpark,
Maintaining a network infrastructure
Blue Focus
PHP Developer
Trial Period

Programming websites,
Creating web applications using Symfony Framework
Orange Polska S.A.
Customer Advisor
Inbound call centre (front office),
Telephone technical services support (broadband Internet, digital TV, fixed telephony),
Services up-selling

Szkolenia i kursy

Certyfikaty:
- ECDL (European Computer Driving Licence)
- IT Essentials I: PC Hardware and Software
- IT Essentials II: Network Operating Systems
- CCNA 1 – Networking Basics
- CCNA 2 – Router and Routing Basics
- CCNA 3 – Switching Basics and Intermediate Routing
- CCNA 4 – WAN Technologies
- Microsoft Office Specialist 2010 Master

Edukacja

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Computer Science, magisterskie
Uniwersytet Śląski w Katowicach

Specjalizacje

IT - Administracja
Administrowanie systemami
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Rozwój oprogramowania
Zarządzanie IT

Zainteresowania

Strategic Board Games