Sarwat Lateef Malik

Sarwat Lateef Malik

Reporting Specialist, Total
Lahore, Punjab, Pakistan

Umiejętności

CSS Remote Troubleshooting Tworzenie stron WWW MS Access Adobe Dreamweaver Website management MS Oficce MS Excel VBA Customer Relationship Management Sale Support Network troubleshooting Troubleshooting OS and Network performance issues. Workstation Troubleshooting Help Desk IT / Support IT Professional Customer Service Website Administration Petrol Cards Specialist

Języki

angielski
biegły

Doświadczenie zawodowe

Total Polska
Reporting Specialist
Total
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HelpDesk Specialist
Lahore University of Management Sciences (LUMS)
• First point of contact for faculty, staff and students IT / computer related issues.
• Assigning the support task to the relevant team after diagnosing the issue through phone, Email or walkin queries.
• Responsible to generating a support ticket follow up with teams for the closure of issues.
• Developed and deployed the IT Helpdesk Complaint Management System in ASP.
• Management and maintenance of ITSC, HR, Alumni and LUMS website
• DHCP server maintenance for students residences
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IT Administrator
Insan Foundation Pakistan (IFP)
• Network administration / Proxy Server administration (Windows 2000 servers)
• Computers maintenance and troubleshooting
• Users training and support
• Purchasing of computers and accessories
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System and network administrator
South Asia Partnership Pakistan
• Network / Proxy Server Administration
• Computers maintenance, troubleshooting, purchasing
• MIS development, management, maintenance, operation and implementation

Edukacja

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Economics, Journalism, licencjackie
University of the Punjab
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Computer Sciences, magisterskie
The National College

Specjalizacje

IT - Administracja
Wsparcie techniczne/Helpdesk
Obsługa klienta
Naftownictwo

Zainteresowania

Reading, Singing, Travelling

Inne

I have been dining free lance work in my free time. Work includes development of MS Access sofware, software quality testing, MS Excel VBA project development for Avaya Technologies and several websites for the local clients.