Rouf Zargar

-Providing technical support for the telecom operators and clients from telecommunication sector,
-Handling and solving product support cases from our customers and partners that relate to the technical behavior of the company software,
-Troubleshooting and solving technical issues of varying technical difficulty and documenting solutions in a knowledge database,
-I am working closely with Bridgewater Systems product management, R&D, and engineering groups to ensure that clients receives timely and accurate solutions,
-I am possesing good working experience with Radius protocols, supporting AAA, CDMA2000, PDSN, EVDO, WIMAX environment, which I use on daily basis,
-Other Technical Skills: Unix, Solaris, wireshark, landslide
- Training in corporate office of Bridgewater Systems in Canada, April-June 2007 – Radius protocols, AAA, CDMA2000, PDSN, EVDO, WIMAX environment, problems solving etc.

- I was taking care of remote or onsite implementation of PLM for clients from fashion industry from Europe, USA, Canada, Asia and etc.,
- I was responsible for DEMO delivery to potential clients as well as providing Go-Live and technical support to existing ones,
- My tasks involved creating specs, as well as business market research,
- I helped to drive the change management process by partnering with users and stakeholders,
- I managed to build strong relations with customers of the company by providing them satisfactory level of services and support, which also built high level of loyalty,
- I interacted with cross-functional teams to ensure timely completion of the project,

PROJECTS:

During many projects I was performing professional consulting services at client sites/Online including system familiarization, business process study, system configuration, system validation, training and various other billable services as required for the following clients: Another Line – US, Classis Accessories – US, Putnam Sourcing Group- US and China, Biflex Intimates Group-US, Lee Cooper Group- UK, Edge Accessories UK. I successfully implemented PLM (Product Life cycle Management).
I was also responsible for: designing the work flow of business process, incorporating New Requirement in the PLM Product, developing and customization of reports. I highly interacted with users to understand their requirements and adjust to their needs.

- I was responsible for conducting workshops with Genpact on accent neutralization of English language for new employees of the company

- I was a member of Training department.
- I was responsible for conducting regular Voice and Accent trainings of English language for employees of the company
- I was also organazing and leading workshops on Sales and Telemarketing

- I was a member of a B2B campaign lead generation for the UK market